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When Christian Emil Haugen was on his way to Oslo by train on Wednesday morning, wagon number nine was missing, where he had a ticket.
There were several who had to search for car number nine when the train to Oslo was ready on Wednesday morning. Photo: Christian emil haugen
“Vy has sold tickets for a wagon that is now not on the Christmas train from Bergen to Oslo at 11:57 for those going to the mountains. Car # 9 does not exist, “Haugen writes to BT from the train.
Travelers who did not find the car for which they had a ticket boarded car eight.
– The train was full and it was chaos.
Haugen says people were left without seats.
– There are not many infection control rules here, Haugen’s message was on its way to Ål to celebrate Christmas.
Car number nine was sold, but the train only had eight cars.
Confirm
Vy’s (formerly NSB) press officer Gina Scholz confirms that the morning train to Oslo had only eight cars, while several passengers had a ticket for car number nine.
– We don’t know exactly what happened, but originally we had planned this train with nine cars, says Scholz.
She explains that the tickets for car number nine were sold three months ago. When this car was canceled in early December, all passengers in this car should have received information with new seats.
– You must investigate
– We must investigate what has happened here and why no information has been provided to these travelers.
The press guard claims that they have been in contact with the train conductor, who claims that everyone has been accommodated and that infection control is in place.
– Does the tipper write that the train is full?
– It must have been immediately when several of the passengers searched for car nine, says Scholz.
She emphasizes that now, during the pandemic, it is especially important that people buy tickets in advance and that Vy has no obligation to bring travelers without a previously purchased ticket.
Christian Emil Haugen also got a seat on the way up the mountain for Christmas in Ål.
