Nintendo President Shuntaro Furukawa addressed the company’s current issues with Joy-Con drift during a recently released financial Q&A session. Furukawa said the company apologizes for “any problems caused to our customers,” noting that Nintendo “continues to pursue the goal of improving” its products.
Of course, Nintendo is still facing a class action lawsuit, filed in the United States in 2019 and updated later in the year, regarding the complaints about the controllers, something Furukawa pointed out in his statement, translated by Kotaku.
“Regarding Joy-Con, we apologize for any problems caused to our customers,” Furukawa said in the statement. “We continue to pursue the goal of improving our products, but since Joy-Con is the subject of a class action lawsuit in the United States and this remains a pending issue, we would like to refrain from responding on specific actions.”
The class action lawsuit was filed against Nintendo of America in July 2019, citing claims of malfunction of the Joy-Con controllers. Nintendo began performing free repairs for Joy-Con drift-affected controllers shortly after the lawsuit was filed.
In September, Nintendo released Switch Lite, a smaller, portable-only version of the original console. In particular, the Joy-Cons are built into the system: they cannot be replaced or undocked. Just over a week after the launch of Switch Lite, the new console was added to the class action lawsuit.
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