Google’s Nest thermostats make it easy to remotely control your home’s temperature, but it all depends on a wireless connection. In the past few months, some Nest owners have encountered a “w5” error with wi-fi cutting all remote connections.
The bug, which has been popping up in the current forum threads since November, will not disconnect the actual control over your thermostat, but only the ability to control it from a smartphone or smart speaker. While it’s good to know that this issue won’t completely ruin your A / C, it essentially breaks the product’s biggest selling point.
For some users, this problem can be solved using a standard reset or other troubleshooting measures. For others, known hardware with the internal Wi-Fi chip requires a complete hardware replacement, which Google will provide free of charge after a customer contacts support. Google explained to The edge:
A very small number of Nest thermostat users are experiencing a known issue with the Wi-Fi chip causing remote connectivity issues. This does not affect the thermostat’s ability to control the customer’s heating and cooling system at home, but it does affect the user’s ability to remotely manage the thermostat. If a user sees this error and it cannot be resolved by troubleshooting, they will be asked to contact customer service for help and a replacement device will be sent to them..
Reports of this issue have come up more in the past few weeks than before, suggesting that a recent Nest update might have caused the “w5” error for more users. Android Police He pointed to some cases where the problem appeared “immediately” after an update.
If you’re having this issue please contact Google support and also leave a comment below to let us know if a reset fixes the problem or if you end up getting a replacement.
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