A New York mother on a JetBlue flight from Orlando, Fla., To Newark, NJ, was told she had to get off the plane, along with her six children, because her 2-year-old daughter would not wear a face mask – and now she says her husband is considering legal action against the airline.
Chaya Bruck of Brooklyn told Fox News that she finds the airline’s current mask policy regarding young children “impossible”, adding that her recent experience was not only humiliating but “traumatic” for her children as well.
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Bruck said pilots told her she would have to flee if her 2-year-old could not wear a mask, even as she tried to explain that she would try to keep the toddler, Dina, wearing the mask. Bruck, meanwhile, said she was under the impression that her daughter was exempt from one.
“I’m not a confrontational person, I did not want any problems, I just wanted to come home with my six children to a family vacation and this brought an experience to our experience,” said Bruck, who claimed that the crew of the airline members ” were rude to me ”during the flight of 19 August.
Bruck claims that just before the flight, she heard on the loudspeaker that “little kids” were exempt from a face mask if they could not hold it, but that the announcement never specified an age. This mandate was also mentioned on JetBlue’s Travel With Kids website, Bruck claims – but it also did not specify an age. In the screenshot below, presumably taken by Brock’s husband on August 19, the site says “children who are unable to maintain face coverage are exempt from the requirement.”
Bruck’s husband is of the opinion that the rating was sometimes changed after 10am, and has been changed to read “all travelers aged 2 and over must wear a face mask over their nose and mouth throughout their journey, including during check-in, boarding , while they are on the run and planning. “
Bruck’s family said a screenshot of JetBlue’s website at 10am on Wednesday showed that JetBlue’s Travel with Kids section still included the line, “Children who are unable to maintain a face mask are free from the requirement” of wearing a face mask. They claim that line was dropped after 10 pm because it no longer appears in the section.
(Screenshot of Bruck family from JetBlue website)
However, JetBlue claims that they have not updated their policies since August 10th.
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Meanwhile, Bruck told Fox News on Thursday that it is “inhumane” to publish one policy on the website while another person is being personally maintained. According to Bruck, her five older children all wore masks on Wednesday’s flight, but their toddler daughter Dina would not be able to stand it.
‘She pulled it off, she had a scam in her mouth and she [flight attendants] saw it happen, ”she explained, adding that airlines soon told her to get off the plane.
“The rest of the passengers supported me and told me not to get off the plane,” Bruck said. “That I said, ‘I’m not leaving, I have to go home. I paid for these flights.'”
“Sy [crew members] said, ‘If you do not get off the plane now, we will have to take all the passengers away,’ and then the passengers shouted and wrote to the crew, [saying,] ‘This is ridiculous, she’s only with six children,’ … [The flight attendants] did nothing. ‘
In a video sent to Fox News showing that all passengers are being forced to disembark, some complaints can be heard.
“Can you believe this that a 2-year-old can’t wear a mask and we all get off the plane?” one passenger is heard saying in a video.
“Everyone is calling customer service on JetBlue,” says another passenger.
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‘My kids started crying. They were scared. They did not know what was happening. It was very traumatic, “said Bruck.
Bruck told Fox News she could not return the flight and JetBlue did not help her book another one. She said she found another flight home with United Airlines later that evening. Bruck, who eats only kosher food, added that, amid the stroke, she accidentally left the sandwiches she had made on the JetBlue flight, and her family was left without food for hours, because ‘ t she could not eat the food at the airport due to religious reasons.
She noted that she met a couple in the lobby of the airport who could not return on the JetBlue flight because they were standing in front of them.
“It’s nice to know we did not lose confidence in humanity when the passengers stood in front of me,” Bruck said.
Bruck was stranded in Florida for more than five hours on Wednesday, returning to her home in New York City at midnight. Her husband is now considering prosecuting JetBlue over the incident.
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In a statement sent to Fox News, Derek Dombrowski, JetBlue Airways’ communications communications manager, said, “In these unusual times, our first priority is to keep crew members and customers safe, and we have quickly introduced new safety policies and procedures through the pandemic. . “
He pointed out that JetBlue’s “face coverage policy was most recently updated on August 10. To ensure that everyone wears face coverage – both adults and children – to help prevent the spread of coronavirus.”
“Children 2 years of age and older must wear a face mask, in accordance with CDC guidelines, which state that ‘Masks should not be worn by children under 2 years of age,'” Dombrowski continued.
He went on to note that “customers receive an email before their flight describing the latest safety protocols and face-coverage policies.” Dombrowski also said the policy is listed on the JetBlue website.
“Our crew members are ready to help customers at the airport and on board who need support,” Dombrowski said. “We have a flexible rebooking policy for those who are unable to meet this requirement, and customers who refuse to comply with these standards at the request of crew members will be checked for further travel accessibility on JetBlue.”
In any case, Brock does not see how such a policy makes sense.
“I think it is not possible for a child who is 2 years old to wear a mask. I do not think that under 4s even can not force a child to wear a mask, and especially if they have a pacifier in their mouth, ‘said Bruck. “How should a child breathe with his nose and mouth?”
“A 2-year-old child does not have the logic like an older child and understands the consequences of not wearing the mask,” she emphasizes.
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“The way they treated and treated me is inhuman,” she continued. “I felt very focused.”
