McDonald’s announced Friday that starting August 1, customers entering its restaurants will be required to wear face covers.
McDonald’s said that about 80% of its restaurants are located in areas that already require facial coatings. But “it is important to protect the safety of all employees and customers,” the company said in a statement.
He also anticipates that some customers will not like the new rule.
“In those situations where a customer refuses to cover their faces, we will establish additional procedures to serve them in a friendly and expeditious manner,” McDonald’s said, adding that employees will receive training “to ensure they are prepared to address this new policy of in a friendly and positive way. ” Customers entering a McDonald’s location without a mask will be offered by an employee. If they refuse to use it, they will be asked to stop at a designated location, away from other customers, where they will receive their orders.
Starbucks also advised its staff on how to handle customers who refuse to wear a face covering.
The coffee chain sent advice and talking points to staff before its rule went into effect. Employees were encouraged to encourage customers who do not want to wear masks to wait for their orders outside or in their cars, and to offer them a glass of water while they waited. They could also offer a free drink the next time the customer comes in, as long as they wear a mask. Employees were encouraged to offer masks to customers who do not have them.
– Nathaniel Meyersohn of CNN Business contributed to this report.
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