When he returned to Lithuania, he planned surprises for his relatives, but he received them himself: the flight was canceled by mistake.

In the Netherlands, the man said that he had lived for seven years. According to them, after the birth of a son with his family, they decided to return to Lithuania for a short time to visit their relatives and show their parents a growing grandson.

“We saved money and from July 27 to 31 we bought three plane tickets through Wizz Air to Lithuania – Eindhoven – Kaunas – Eindhoven. In total, tickets cost 517 euros, and to make it more interesting, I ordered the last limousine and restaurant in Lithuania so that we can all be together the first day. Deposits were paid everywhere, “he said, but said he had received an unpleasant surprise from the airlines two weeks later: he received a message on his mobile application that the flight had been canceled.

The man said he immediately contacted the company and asked what was going on. He said there were calls many times, but different consultants explained the situation each time by presenting different versions.

According to him, in clarifying the problems related to the canceled trip, Saulius “called” the phone bill for a total amount of EUR 450 by phone, but the worst, as he claimed, the situation was not explained to him.

“After that, I called the Kaunas airport, once they told me that the flight had been canceled, again that it had not been. They kept telling them to write complaints,” said the fallen man.

Finally, Saúl clarified that the money for the plane tickets had been returned to him, but the remaining pain did not diminish.

“It is not so easy for me to organize a vacation at work, and everything has already been planned, now in the Netherlands during the two weeks I took a vacation, I will just have to sit at home, we will not visit relatives in Lithuania, what we haven’t seen in three years. “

I’m not talking about a reserved limo anymore, a cafeteria, paid reservations. Of course, that may be my business, but I will try to compensate myself by talking on the phone for 450 euros explaining the event. Why do I have to pay because they came up with the idea of ​​canceling the flight? “, I ask.

“The worst part is that I didn’t apologize, I didn’t explain what happened, but I think they sold too many tickets for the flight.”

In total, a “surprise” from that airline cost me around 2,000. EUR. Now the phone operators call me and ask me why my phone bill is like this and when will I pay, ”Saulius was angry.

Delfi contacted representatives of Wizz Air, who agreed to clarify the situation.

Wizz Air confirms this for the fourth time in 2020. On the weekend of June (June 21), no warnings were sent to multiple passengers or were incorrectly sent due to technical issues.

Passengers whose reservations have been affected by this situation are informed and a full refund will be given.

“Wizz Air sincerely apologizes for the inconvenience caused by this situation,” the company said in a statement to the media.

The airline also reported that the Eindhoven – Kaunas – Eindhoven planes did not take off on the same June 27-30.

“In the aviation market exclusively, Wizz Air automatically reimburses passengers for 120%. Amounts paid to passengers’ Wizz Air accounts, if the airline cancels the flight, passengers can also choose 100%. Refund: the money is returned to the bank card or transferred to the bank account.

The airline also agrees to return the money to passengers in the form in which they were paid within 30 days of the submission of the refund request, “the airlines said.