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Unable to contact the treating doctor
“They bring a serious patient – a stroke, bleeding in the brain, the left side of the body is paralyzed – but from the ambulance the doctors cannot gently move the patient to another bed because not only do they not know how to do it, but they also do not the bed brakes are applied The bed: for you, the patient cries because he cannot speak, and the ambulance doctors say: “Do not stop, help to load.” Although I do not have medical education, I know that in such a situation my help can harm the patient ”, says the interlocutor.
The patient is taken for an examination, but her daughter is no longer able to travel with her mother due to the COVID-19 threat. “I wait an hour, two, three and I have no knowledge of how my loved one feels. In the hallway, the doctors and nurses feel that they are in the park: they joke and are in no hurry to report what is happening to me. Mother The corridors are empty, there are not many people, the pain is not hidden by the interlocutor who was waiting in the waiting room – I constantly heard my mother moan and cry that it hurts And I could not comfort and calm her, she is not allowed. I felt tragic. “
Interlocutor’s photo.
Three hours later, according to the interlocutor, the mother underwent a CT scan. “She is taking her mother for an exam, but she cannot speak, she is just moaning in pain, her left side of her body is paralyzed and the staff that transports her mother through the hallways do not bother to cover her,” remembers K. Jakšienė.
After testing, the patient was admitted to the ward, where he had to wait 24 hours for a test for a response to COVID-19.
After receiving a negative response to the COVID-19 study, the mother is taken to another, Department of Neurology II, and then the elements of the field of fiction begin.
“It is the same as catching shooting stars when the next day dawns. After receiving a negative response to the COVID-19 study, the mother is taken to another, Department of Neurology II, and then the elements of the field of fiction begin. They say, “Bring diapers, wipes, cream, water and other hygiene items. I go downstairs, buy. I bring a moldy guy with a cigarette in his teeth to the” watch tower “and say,” We are not a parcels and, by order of Aurelius Veryga, we cannot deliver the items you have brought. “I ask how to deliver the hygiene items if I cannot take them to the compartment, and then the mustachioed uncle told me to put them in the cart outside: he will come to Pick me up tomorrow. Tomorrow, what if it rains? No one cares because no one is obligated, “says the woman, who tried to contact her mother’s doctor, but her efforts were unsuccessful.
“I try to contact again, ask what my mother’s condition is, how to deliver the necessary hygiene items, but the person who answered and did not appear in a high tone just said:” Bring diapers faster because we have nothing to turn and turn a patient so hard that my back is already twisted. “I was surprised and asked if I had brought a cowboy from the street, if the high tone is so pronounced, wouldn’t it be the same tone and possibly used against a seriously ill person who cannot defend himself and tell him how it hurts? How old are we? The patient is not allowed, and I received a lot of reproaches from an employee who, when asked to introduce himself again, simply hung up the phone. .. Do I call again and ask if there is the possibility of delivering a basket that will facilitate patient care?
The package reached the patient, but the necessary equipment, according to the interlocutor, had to be transported more than once. “Yesterday, miraculously, I managed to get permission to access my mother for 20 minutes, I checked it, I left hygiene products behind. My mother cries because she suffers great pain, weakness. She complained that when she changed the bedding, she shook her head a lot. , – taught K. Jakšienė – The food is taken, left in the cupboard, and the food is taken out without being eaten by a patient who cannot take complete care of himself. Doctors explain that leaks are being built and that a person does not will starve. ”
The interlocutor is open: she decided to speak aloud, since the communication problems in the medical institution supposedly lasted for several years. “The communication problem in the reception department has been going on for years, there is chaos. The patient must have iron nerves to know what is wrong with their health, because in the Admissions Department they look at it as if it were interfering”, says K. Jakšienė.
Advised to write a claim
The representative of the Panevėžys Republican Hospital assures that the hospital did not receive a complaint regarding this event, therefore, he cannot comment on the situation. “Since there is no statement or complaint, the hospital has no reason to open an investigation and comment on the situation. Talking to third parties or on social media is not a reason to comment on anything. The lady had to first contact the hospital administration and express their dissatisfaction or some comments, took a different path: it is what it is, here is your choice, “said Vytautas Riaubiškis, communication specialist at the Republican Hospital Panevėžys, who did not enter into deliberations.
“She has to write a claim or a complaint, go to the hospital manager and there is an established procedure on how those things are handled. There will be a complaint and there will be an official response, ”said a hospital representative.
K. Jakšienė admits that he did not write a complaint to the hospital administration. “A complaint is not drafted when there is a suspicion that the patient is receiving inadequate treatment? Now I am talking about bad communication. If my mother is not treated properly, then I will write a claim. However, after writing a claim, it is considered for 20 business days, and when a seriously ill person is brought in, we want help here and now. I really know of cases in which other people have written complaints, but they are rejected or disappear, ”says the woman, who admits that she no longer knows who to turn to for help.
The portal kauno.diena.lt sent questions to the Ministry of Health about this situation. Once we have received the responses, we will complete the text.
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