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After an SMS: sucks money unstoppably
One got into these clever scam traps Delphi reader. The man claims that he has not ordered any additional services, but the phone bill is growing, and attempts to reject the service allegedly failed in some way.
As Martynas says (the editors know the first and last name: Delphi), when reviewing the billing for mobile services, he noticed that his bills were growing, although he had not requested any additional service. Martynas claims that he contacted his mobile phone operator Telia and was informed about the subscription of the Estonian company MobiGW OU, which he allegedly ordered under number 1337.
Telia initially recommended sending 1,337 messages with the word STOP WIN, I sent many of them. Nothing helped Then I applied again. Sent the number of the answering machine. I called. The robot said the service was suspended at this number. The next day I checked the mosaic, the bill for the service came again, “writes Martynas in her letter.
The name of the MobiGW OU company must be heard by many Lithuanians: since 2013, complaints about the activities of this company can be found. Through this company, scammers allegedly provide a variety of services: visiting an insecure website, sending messages with offers to play games, winning lottery prizes, participating in contests, obtaining a new phone, alerting you that your device has viruses .
In all of these cases, all you have to do is send a message to the short number 1337. The Internet is full of complaints about increasing bills and desperate attempts to contact “service” providers to stop infusion messages. of money.
Comments section on Mobi solutions properties page
© Stop frame
This company was registered in Lithuania under the name “Mobi Solutions”, but the rekvizitai.lt website contains only the following information about the company: “Registered: liquidated by decision of the bodies of the legal entity”.
However, there is no other place to ask for help – there are many unsubscribe demands in the comments section. In 2020 alone, 14 reviews have already been submitted, with requests to end any MobiGW OU service.
Criminal business
About the activities of this company Delphi In 2018, cyber piracy analyst Darius Povilaitis said. Today is Delphi Claims it is full of infected sites worldwide, there are also hundreds of them in Lithuania. Remember that this problem has not been solved for many years: those responsible are not interested and the current situation satisfies them.
In 2018, a specialist described the activities carried out by scammers on the website tyrimai.esec.lt.
“Visitors to hundreds of hacked Lithuanian websites using smartphones try to send SMS messages to high-rate numbers, so they” subscribe “to meaningless services costing 3.48 euros per week. The response from the service doesn’t seem very Therefore, such a criminal business makes good use of short numbers, in this case it would be No. 1337, and affected people are looking for help everywhere, “wrote D. Povilaitis about this situation.
On the tyrimai.esec.lt website, explain how scammers work. You can see the video HERE.
According to him, the appearance of this scam is, in principle, reminiscent of a situation where there is online advertising. “As far as I have learned, it is basically the same as with online advertising: there is advertising space for sale for someone, and someone continues to sell to someone else. The seller’s goal is to sell and make money, and who will buy there is completely uninteresting. I guess that’s what happens, “says D. Povilaitis.
Contacted MobiGW OU
Telia spokesman Audrius Stasiulaitis commented on the situation of Delfi Martynas’ reader: “We are always on the side of our clients if they come across services provided by third parties that have not been ordered or have not been rejected.” As in this case, we have asked the Estonian company MobiGW OU to suspend the services for our client, and we will reimburse our client for the costs. At the same time, we apologize for the inconvenience we have caused, which has urged this entertainment provider to further simplify the opt-out process and has provided additional information to our consultants on how to help people stop such entertainment subscriptions. .
Telia does not regulate, supervise, have the right to block or otherwise view the content of the entertainment services provided by MobiGW OU through the SMS number 1337. In any case, the duty of said service providers is to adequately inform your customers how to reject them at any time by SMS message, “writes A. Stasiulaitis in his reply.
RRT recommends applying to the State Service for the Protection of Consumer Rights
Delphi was also commented by Ugnė Karbočiūtė, Chief of the Complaints Division of the Communications Regulatory Authority (RRT). Here is his comment: “Various technological solutions allow consumers to use other services of various types and content (entertainment, etc.), which are classified as non-electronic communication services, using the services provided by the communication operators. In such cases, the communication operators are only intermediaries that allow their users to access and pay for entertainment services or other content services using electronic communications services, but entertainment or other content. the provision of content and nature of services, their taxes, etc. they are the direct providers of those services. RRT does not regulate the activities of MobiGW OU and other companies that provide similar services and does not supervise their services, as they are not electronic communications services.
It is important to note that the user, not their communication operator, is responsible for starting the services, which can be done knowingly and negligently. In this case, the operator cannot influence the services that will be used and, if his order was initiated, he has the right to charge. In each specific case, RRT would recommend the user to try to negotiate and resolve problems individually with the communication operator, asking about the possibilities of blocking the provision of relevant services (according to the knowledge of RRT, in some cases, communication operators may offer to do so) and contact the direct service provider. In the event that the consumer does not resolve the situation with the direct service provider, we recommend contacting the State Consumer Rights Protection Service, which guarantees the protection of consumer rights and legitimate interests in areas not assigned to others. institutions. “
It is strictly prohibited to use the information published by DELFI on other websites, in the media or elsewhere, or to distribute our material in any way without consent, and if consent has been obtained, it is necessary to indicate DELFI as the source.
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