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“People bought the trips on Tez Tour and Novaturas. Already on the way from different hotels to the airport, where we had to successfully board the plane and travel home, it was reported that the GetJet plane landed by force in Nantes, France , saving the life of a small child.
This plane had to take vacationers to Tenerife and vacationers to Lithuania. Before check-in, passengers already knew that the plane that landed in France would not take off because it broke down. However, at that time we were all satisfied with the news that the child’s life was saved “, – said information with the portal lrytas.lt shared by a traveler, Laimis.
Soon, the representatives of the tour operators announced to the Lithuanian group that the flight would not take place and that all those who had registered and passed the check would be returned at check-in. After a few minutes, the check-in staff invited the passengers to collect food stamps as the flight was delayed for some time.
“After 10-15 minutes. The representatives of the tour operators told us to go to the inspection and eat in the transit area, because the catering establishments will close soon, – said Laimis. – The passengers continued to do that. When some People had time to eat, the tour operators informed us that they would take us to the hotel, where we could have dinner and relax in our rooms. We arrived at the hotel in two buses. We had dinner. Just, problem, nobody gave us rooms.
After a good hour and a half, I was able to find a tour operator. Wow, it was the scariest here. It turns out that no one was going to give us rooms. Pregnant women with young children sit on the loungers by the hotel pool. The night is cold, damp. We received only ten carpets from the hotel staff.
When asked for towels or sheets to cover himself, he said no. We wanted to bring pool loungers to the hotel reception to keep it warmer, then they threatened to call the police.
It is terrible when Lithuanian citizens who have bought tourist services are forced to adopt refugee status ”.
The man who interacted with the portal announced that they were finally in Vilnius, the plane landed at noon on Saturday.
Tour operators consider the situation extraordinary and apologize to passengers.
Representatives of the organizers of this flight – Tez Tour, Novaturas and GetJet Airlines apologize to their travelers for the inconvenience and inconvenience. The three portal companies lrytas.lt sent says comments.
“The situation is really extraordinary, during the flight to Tenerife the plane was forced to land urgently at the Nantes airport in France due to a threat to the passenger’s health. For this reason, the flight back to Lithuania was delayed. We apologize to our travelers for such unpleasant experiences. It is regrettable that the airline did not handle the situation smoothly. We are currently explaining all the details so that we can avoid such situations in the future, ”said Dovilė Zapkutė, Head of Communications for Novaturas.
Inga Aukštuolytė, Head of Public Relations and Marketing at Tez Tour, an international tour operator, said: “Our charter flights were operated by GetJet Airlines. The plane, which was supposed to carry 87 passengers since the holidays in Tenerife, arrived late to take off from the Tenerife airport. Representatives of airlines and tour operators have done everything possible to minimize inconvenience to passengers due to flight delays. “
According to GetJet Airlines spokesperson Agnė Gaidamavičiūtė, while flying from Vilnius to Tenerife on Friday night, a passenger had health problems, received first aid during the flight, but the decision was made to leave the plane in Nantes, where the found the minor disabled. taken to the hospital.
“Technical failures of the aircraft have been observed in France, which has quickly decided to send a GetJet Airlines replacement aircraft to Nantes, in which the passengers continued their journey to Tenerife. The safety of passengers and crew is a priority of GetJet Airlines, which is why the company is based on international aviation safety standards and recommendations.
Due to what happened on the first flight, the flight from Tenerife to Vilnius was also delayed. Representatives of airlines and tour operators have done their best to minimize inconvenience to passengers due to delayed flights. Passengers were offered to wait for a flight at a hotel that some passengers refused, and were provided with food at the airport.
The plane with all the passengers flying from Tenerife to Vilnius took off at 4.40. local time, so travelers only spent a couple of hours in the hotel, where they were treated, offered food and rugs, ”said A. Gaidamavičiūtė.
