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The woman responded by writing: “I am denied payments, said a bank failure. But they usually don’t report anything. ”She says she hasn’t checked the bank’s page and feels misinformed about the current outages, so she has no cash.
However, the bank’s website states that “we inform you that at this time, due to technical problems, it is not possible to pay with a payment card, just as Luminor ATMs and payment terminals may not work. We do our best to solve any problems as soon as possible. We apologize for any inconvenience. “
The woman said she tried to pay at the gas station, as well as at the store, but the scanners reported an error and the payment did not happen: “Typing error. I tried the gas station. And now I tried it at the mall. For two cards. And I called the bank. I ordered and I hope to get it in order today.
If you fail and withdraw cash at the ATM. “It just came to our attention then. I don’t have a single euro,” he said.
Some time after 4 pm It is reported that some Rimi supermarkets have not made payments with these cards.
The bank received a fine of one hundred thousand
We remind you that in June this year, the Bank of Lithuania fined Luminor, which operates as a branch of a bank of the same name registered in Estonia, a total of 350 thousand. a fine of 1 million euros for violations of the Payments Act. They were identified as part of a study examining payment service incidents that occurred in 2020. July August
The sanctioned bank pleaded guilty and assured that it had already corrected the deficiencies identified.
The Bank of Lithuania found that Luminor had not fulfilled one of the essential obligations of the payment service provider: it did not guarantee the customer’s ability to dispose of the funds in their account.
In one incident, a commercial bank executed 772 unauthorized payment transactions (that is, without customer consent) that duplicated approved transactions of more than $ 1 million. EUR amount.
When it turned out that they had been met, the commercial bank did not take adequate measures to solve the problem, most of the affected consumers did not return the money at the end of the next business day, as required by the Payment Law.
150 thousand were assigned for this minor offense. a fine of EUR. Others, 100 thousand. The fine was imposed for Luminor’s improper communication with customers or for failing to provide them with relevant information during incidents.
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