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Rasa from Vilnius could have seen that with her fur (her real name is known to the editorial board). Not only have you lost your card, but you can’t handle things with banks either.
Disappointed with the current situation on his personal Facebook account, he asked his friends for advice:
“How to request it and what happens if you left your Luminor card at the SEB ATM. A week has passed since the incident, no one is looking for me, of course. Understand, you left, your problems. I left the kiosk, called the next day, and here …
No bank was able to call during the week, and it’s a shame to sit on the phone. What I liked the most was trying to call Luminor. It took off about 40 cents (11 cents a minute) and turned it off without rendering any service. Is this service the norm here now?
Well, SEB surprised him with their bots (virtual consultants). Neither on site nor Facebook He did not understand me. Maybe write them in English or how? Advise how to recover the card (I temporarily blocked, of course). Maybe it’s easier and faster to get a new one than to find an old one with that service? Somehow there were fewer problems, they sent a lot. “
The portal tv3.lt asked the banks mentioned by the reader what customers should do if their cards remain in the ATM network of another bank.
Other Internet users shared similar experiences and difficulties in recovering the card or changing a new one after this publication.
Can’t answer non-standard questions
SEB media representative Ieva Dauguvietytė-Daskevičienė reported that cards from other banks, which are left at ATMs of the bank she represents, are destroyed in accordance with the bank’s security procedures.
“Said residents must contact their bank to carry out further actions and produce a new card. Similarly, if our bank customers leave their card at other ATMs, they must request a new card from SEB Bank,” commented the representative.
According to her, the question about the card from another bank left in the ATM is not standard, so far the bank’s virtual consultant has not been able to answer it.
“However, with this observation in mind, we plan to improve the virtual consultant so that clients will receive an answer to that question in the future. Please note that when communicating with a virtual consultant and paraphrasing a question multiple times, in case did not understand the question and could not answer it, the virtual consultant offers to contact a live consultant.We constantly improve our virtual chat consultant based on frequently asked questions and customer feedback.
By the way, according to the SEB bankas website, issuing a new debit card if the card has been lost, damaged, forgotten the PIN code or you want to change the existing card, costs 5 euros before its expiration date, and issuance urgent – another 30 euros.
Tip: If you don’t call, look elsewhere
Indrė Baltrušaitienė, Communications Manager for Luminor Bank in Lithuania, apologized for the unpleasant situation.
“In such cases, when the card of one bank is left at the ATM of another bank, it is always necessary to contact the bank that has the ATM. It follows its own order and, according to it, destroys the card and the customer you need to order a new one or return it.
Depending on the decision, the cardholder will need to contact Luminor Bank.
Also, if you are unable to make a call for the first time, we recommend that you try other ways of contacting our bank: a message on Facebook or an email. mail. We apologize for this unpleasant experience ”, replied the communication manager.
Luminor advertises that the replacement fee for the card when replaced, even if it has not yet expired, is also 5 EUR.
At that time, the rush issuance surcharge is EUR 25. The bank promises that if the card is requested on a business day before 12:00, it will be delivered to the customer service center on the second business day after the order.
According to the Bank of Lithuania, 3.1 million LTL were issued in our country in the second quarter of this year. payment cards. By the way, in recent years their number has decreased by more than 100 thousand. units.
At present, there are also 903 ATMs in Lithuania. During the year, their number decreased by 187. However, the number of card readers increased by more than 3,000. – up to 59 thousand.
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