The volunteer made public the working hours of the Hotline: he wanted to get a job, but it is not possible to work in such conditions

The woman said she volunteered on the Corona hotline from April to June, when she found time off.

“With the help of a microphone sprayed with disinfectant liquid, the caller’s anxiety, fear, anger or irritability followed like a low tide for a few minutes of conversation. The human voice in the earpiece became the focus of the world, when the headset was placed, somewhere for ten seconds idle, then, a new center sounds. At the end of the day, the voice hissed like a tire after drawing the sun on the asphalt, but … it was worth worth it, ”he said.

In June, when a woman’s official job started on vacation, the hotline started looking for workers, so she offered to work part-time for a couple of months. After selection, a work schedule was sent to you.

“It surprises me: the shift is 15 hours. No 8, no 9, no 7 (agenda: conversation, pause of about ten seconds, conversation, copy + paste with variations x 50; sometime between lunch, WC) or if I ask to: Maybe I can shorten the shifts to the traditional working hours, is it easy for me to come more often? No, You can not. But after 3pm (now probably 12) will the quality of work be affected? It is inconvenient for us to make such a schedule, we are an ambulance station unit, there are people and after 24 hours. “The employees are on call 24 hours a day, they are so comfortable and so comfortable for them,” he recalled.

He also tried to argue that this is no more convenient, wondering if he has a choice and if all those people really choose that way.

“Unfortunately, thank you for your time, but our needs and your opportunities do not match. But if our needs are not the same: help for the people, prosperity for the country, it is not possible at 3 pm to qualitatively work in such a job Intensive, after all, I volunteered to really help, not to put a bonus that I worked for. Either you work shifts that are more convenient for us or you don’t work. “

The woman said that she did not get a job anyway, so she has the right to make the work schedule public, because she was not invited to sign the contract, because those who signed it cannot make anything public.

“These days, with rusty anxiety, I read that people don’t call the Corona hotline for long. In September, I volunteered to volunteer again. He wrote that there is no need. And going through an awkward glitch, I look out the windows of the ambulance station, behind which employees “choose” to work after 24 hours. per day. Polyclinic. Hospitals. I wonder how many of our medical staff “choose” their schedules, especially when there is no overnight wait and the need to work long shifts, but the numbers are more convenient for someone, “he asked rhetorically.

“I keep hearing employees being squeezed, bent, bent, bent, pushed, crushed, inserted, grouped in numbers. There are numbers, but not … ”, he summarized.

Delfi commented on the situation to the hotline. Ilona Kajokaitė, Deputy Director of Medicine, noted that since July 2020, 1808 hotline operators have been working 12-hour shifts from 8 a.m. to 8 p.m.

“The working conditions are explained in a job interview. The agency always prefers those who are willing and able to work a full shift because it is easier to set schedules. If one person wants to work seven, someone has to work the other five, which is not always possible. “

Break up with calls

Previously, on October 27, Nerijus Mikelionis, Director of BNS, reported that the Coronavirus hotline had recently received a large influx of calls, and even the optimization of the processes could not significantly increase the number of people registered due to the limitation of moving points.

“The number of calls has probably increased significantly in the last week: we have between 10 and 12 thousand calls. Calls per day and of course we apologize to people, but certainly not everyone manages to call immediately,” said Nerijus Mikelionis, Director of the Kaunas Ambulance Station, which manages the Hot Line Hot Coronavirus.

According to him, on the hotline, between 3 and 4 thousand people register every day to search mobile points. callers and mobile points can accept around 3,000 people a day. people. Therefore, even with a significant increase in the capacity of the hotline, the log volumes could not change significantly.