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Vilnius Mindaugas (known identity – Delphi) told about the situation of his grandmother who lives in another Lithuanian city.
Pay for services you don’t need
The woman is a client of the mobile phone operator Bitė, which uses the payment plan for 12.9 euros per month. This plan includes unlimited calls, SMS and 5 GB of mobile data, as well as unlimited Facebook data, travel insurance, screen insurance, M signature, Internet security.
However, the grandmother does not need all these services, she does not use a kilobyte of data a month. The only service that meets your needs is unlimited calling minutes.
It is true that this price is valid if the customer is 24 months old. contract, without it you would have to pay 16.5 Eur for it. According to Mindaugas, Bitė requires her grandmother to extend the plan, otherwise she will have to pay a higher price.
“The thing is, this is the only cheapest” Bitė “plan, where the calls are unlimited, which my grandmother needs. However, she doesn’t use a single MB of internet during that time because she just doesn’t use it. forced to pay those 5 GB ”, she resents.
Mindaugas adds that a slightly cheaper plan can still be found on Bite, but there is already a limit of 300 minutes and 1 GB of internet data. After all, this amount of free minutes for my grandmother is already too small. So you have to pay for the internet every month to be able to talk unlimited.
The telephone should be comfortable for the elderly.
Interested in an alternative but looking for nothing
According to her husband, her grandmother was also interested in another alternative – the prepaid mobile communication service “Labas”, but it was not easy for her grandfather to catch up with all the services and conditions.
“My grandmother went to Bite, tried to explain to her how to terminate the contract, how to fill out the” Hello “card, how to move the number, but she did not understand anything and came home so nothing and not have it on the Internet phone and you don’t need it to pay.
She lives in Šiauliai, when she drives, I will fix this nonsense, but I cannot do it in the distance, because my grandmother has to come with a document, terminate the contract, make additions of “Hello”, etc. “he says.
A considerable amount accumulates during the year
Mindaugas points out that unlimited calls with a “Labas” card cost 6 euros per month. Comparing the prices of “Labas” and “Bitė”, the interlocutor calculates that paying for the Internet service not used in the plan saves a considerable amount per year, about 7 euros per month and 84 euros per year.
“It is almost mandatory to spend 7 euros for 5 GB to be able to speak indefinitely. Completed: one hundred euros a year for … opportunity,” he says.
Bite lithuania
© Photo of the organization
“It just came to our attention then. I agree that business is business, but here such a business model is like coming to the store to buy eggs, which otherwise cost 3 euros, but which would forcefully add a package of milk “gifts”, and the kit already costs 5 euros. There is no possibility of buying eggs separately, milk is mandatory and you are allergic to it. This has nothing to do with socially responsible businesses, in addition to all these prices calls and mandatory GB are “stinking” with the cartel agreement, “the Vilnius resident says.
Bite – This is a general trend throughout the communications industry.
Jaunius Špakauskas, director of corporate communications at Bitė Lietuva, points out that for several years the mobile operator has been selling payment plans without mobile data.
“We have been selling payment plans without Internet plans for 4 or 5 years, because the vast majority of our customers use data. This is a general trend throughout the communications industry. It is the same both in Lithuania and in other countries”, comments.
A Bitė representative clarifies that a 1GB plan has 500 minutes per month, which is said to be around 90 percent. customers using such a plan. The price of this plan with a contract is 8.9 Eur per month.
J. Špakauskas adds that after termination of the contract of the currently used plan, customers can extend the use of the plan for the same price.
Delphi recently wrote about a similar story with another mobile service provider. Long-term Tele2 the client said that he had received a notice of unilateral change of the terms of a permanent contract. Although unlimited call minutes and SMS were offered, the man felt that this amount of service would never be used. He didn’t understand why he would have to pay more than double for the same services from now on.
As previously written, other telcos are abandoning their old calling plans on a similar basis, but the market regulator notes that they have that right.
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