The daughter cannot forget the last words of her mother in COVID-19: I do not blame death, I blame the lack of humanity

“I would consider for a long time if this story is worth sharing, because in my case nothing will change … But the idea that it can change other cases, it can change the existence of other people, it can change the concept of humanity where without it the profession seems unimaginable, it can change the attitude towards a person where he feels weak and vulnerable anyway … ”, the story began.

The woman told that the story will be about the Republican Panevėžys Hospital, where her mother was treated for three weeks before her death.

“A few days before I was discharged from the hospital, I asked for a Covid test because we had to continue treatment at another medical institution; the test was positive, the virus attacked the hospital. My mother is urgently transferred to the Covid room, I keep in touch with her by phone.

Mom complains that a nurse is yelling at her angrily. When asked to help him go to the bathroom, he gets a yell that he is a cheater and a liar, when he really wants to, he will go himself. The action takes place on March 11. I assure my mother that soon I will call the hospital, talk to the doctor and everything will be fine … “

According to her, she called several official numbers throughout the day, no one answered, so her mother solved the problem herself, paid for the help to go to the bathroom.

“I wonder how much this trip cost. The angry nurse visits the ward once every noon, brings pasta for dinner, but nothing to drink, no water or tea … cardiology to the Covid section. She doesn’t have the strength to find water on her own …

A woman who has not spoiled circumstances throughout her life, is not afraid of difficulties and pains, she tells me in a low voice, here as in a concentration camp … At that moment, it seems to me that I will solve everything I write the manager too Delivery courier, but you have not read the message yet, I do not dare to write to the Minister of Health Arūnas Dulkis, I understand that you have more important questions than my sick mother at Panevėžys Hospital … It includes a feeling of hopelessness ”.

The next day, a Vilnius resident recalled that when he called the hospital and tried to solve the problem to prescribe medicine, an angry and yelling voice responded each time, not to interfere, to represent that it was not his problem here. .

“I ask for respect and a calmer communication, but in vain. Call the hospital director’s mobile phone number. I return to the question: do you have internet? I lie that I don’t have to. I answer that when I have it, I will find … I will find an office phone, which no one will call, because Friday night, weekend …

Mom died on Saturday. Not because there was a lack of humanity in the hospital, not because there was a scourge … I don’t really blame death … But I blame the lack of humanity. I blame the lack of respect. I blame the violence, which was not physical. “

According to the woman, the private company records conversations with clients / patients to guarantee the quality of the conversation.

“The private company measures the NPS and therefore takes care of the quality of the customer / patient service. The private company has service standards that require a certain quality of service, consulting and communication from employees.

Perhaps state institutions should do the same? .. At the end of the day, at least we are worthy of respect! And those who are healthy and those who are sick … It’s just a little story that definitely has a lot of subjectivity because it’s about my mom … But in that chapter many parents, children, loved ones of someone who experienced yesterday, experience it today, but maybe not experience it tomorrow! .. “

An unscheduled investigation of this case has been launched.

Vytautas Riaubiškis, a communication specialist at Panev Hospitalžys Republican Hospital, commented in a comment sent to Delfi that hospital staff deeply regret the death of the woman’s mother.

“We understand the resentment of the relatives of the deceased for this unpleasant situation. When it comes to issues of health and human life, and especially of loved ones, it is always very sensitive, painful, sad …

We would like to inform you that the administration of the Republican Panevėžys Hospital has not received any oral or written complaints about the aforementioned case, which is described by the daughter in her letter distributed on the Facebook account and describes it as unethical communication from the hospital staff. with the patient and their family members. Without more accurate data, we cannot provide any explanation.
We agree that if everything went as written and the letter distributed is true, we deeply regret such actions by the hospital staff and sincerely apologize to all the relatives of the deceased.

We state unequivocally that the hospital administration has never tolerated or will not tolerate such treatment of patients and their families.

For our part, we ask all persons to write to the hospital administration in writing or orally if they believe that patients or their loved ones are being treated unethically and disrespectfully by hospital staff. The administration of the Republican Hospital Panevėžys assures that, having this data, it will immediately initiate an unscheduled internal audit to know all the circumstances objectively. If the fact of mistreatment of the patient or his family member by the hospital staff is established, the reaction will be in accordance with the current legal regulations of the Republic of Lithuania.

We understand that any similar case is very important for everyone: the patients, their families, the hospital, so a detailed investigation of the same and the publication of objective conclusions must be urgent. The administration of the Republican Panevėžys Hospital has already initiated an unscheduled investigation of this case on its own initiative and, having received the audit findings, will make the appropriate decisions, ”states the written response.