The child has a toothache and needed urgent help: the mother lost her mother when she saw how much she would have to pay

Mom Eglė (the name of the newsroom is “Delfi”) assured that he was in a completely desperate situation, since he had been treating the teeth of an eleven-year-old boy in an outpatient clinic four months ago, but on January 9. the boy started hurting him a lot.

“At the polyclinic, the dentist drilled and sealed his tooth this time. So, on January 9 at night, the boy began to have a lot of pain, the pharmacy at home no longer helped, so we went to the emergency room from Žalgiris clinics. The first visit was around 7 pm He was brought in by a nice young doctor, who stated that the boy had problems with the canals and an abscess formed, a cistula. He said there was nothing he could do about it. instead of injecting pain relievers. “

That’s what was done, he said, and he went home when the pain subsided, but around 10 p.m. the pain started again.

“Tears, screams, the situation was repeated, we went again to Žalgiris, we received medicines again, we returned home and at 1.40 am the same thing happened again. We were in Grunwald again, another doctor opened the door and apparently unhappy that we were resurrected. We said problems, we invited the same doctor, we injected drugs again, but at 5.30 we had to go back to Žalgiris ”, the woman recalls.

According to her, this time the man who trusted at the door asked rudely “and here you are again bitch?”.

“It just came to our knowledge then. He invited the same doctor and sister again. The already outraged sister that we would soon go to the contagious one because of the amount of medication we received. We said goodbye because we came to a medical institution to seek help, not to” cultivate “.

Egle said the doctor injected him with painkillers for the fourth time and recommended calling a private clinic in the morning because the situation could only get worse.

“At 8 in the morning I called all the dentists I found on the Internet to help me on Sundays. A private clinic finally agreed to accept. We got to the clinic, we waited, because they were repairing another tooth for another child. In the end, a woman was angry with a child, but you will understand why you are angry. “

According to the woman, when they were invited, the atmosphere did not impress, it was obvious that the doctor barked constantly, but the worst was not like that.

“He injected medication, began to repair the tooth and said the service would cost € 400. The doctor pierced the old seal, went through three channels, put on a cotton ball, and ordered him to come back after 2 days to put a temporary seal. I paid those 400 euros. Now he’s a kid with the biggest hole in his mouth, and I’m desperate. I don’t know where to go or how to help the child. We definitely won’t go back to the obviously sick doctor for space money. “

The child’s mother asked why the necessary help was not being provided, as action should be taken on the third or fourth arrival and in the event of the possibility of an overdose. She also had other questions.

“Who needs to regulate etiquette at work? When you stand at the Žalgiris emergency door with an exhausted child four times, the least you want is to hear “you b ** t” again. Why is no one looking at price consciousness in private clinics? First aid for a child who may have been intoxicated by drugs at the Žalgiris Clinic cannot cost 400 euros.

Why does no one control the prices in private clinics? Who has to compensate us for the moral and economic damage we have suffered? I am a divorced mother of two children and this amount is really big for me ”.

I could only provide that assistance

Delfi contacted the Žalgiris Clinic and asked them to comment on the woman’s comments. Vytautė Pečiulienė, the director of the clinic, commented that the Žalgiris clinic is a specialized personal health care institution offering specialized and qualified outpatient oral, maxillofacial and maxillofacial dental surgery for inpatients.

“The Žalgiris Clinic provides the necessary dental care in acute cases during the non-working hours of the territorial polyclinics (that is, weekends, holidays and nights). This assistance will be provided in accordance with the procedure established by the Minister of Health in accordance with the procedure for the provision and scope of emergency medical care.

There are no medical procedures in the Admission-Emergencies Department of the Žalgiris Clinic, pediatric dentists do not work on weekends, holidays and nights. The following procedures are performed in the Admission-Emergency Department of the Žalgiris Clinic: relief of toothache, opening and drainage of abscesses in the face and jaw area, stopping of bleeding (after the extraction of a tooth or incision in the mouth) and diagnosis and treatment of facial and mandibular injuries “

He also noted that in accordance with the procedure set forth in the Procedure Description and Scope of Emergency Medical Care, dental pain relief procedures can only be performed in the case of dental problems such as those described in the letter.

“After evaluating the medical documents and the explanations of the health specialists from the Žalgiris Clinic who provided assistance to the young patient, the young patient was provided assistance at the Žalgiris Clinic in accordance with the procedure established by current laws. We agree that the current procedure is in many cases unfavorable for the patient when there is a need for emergency medical care for dental problems.

Žalgiris Clinic strictly requires that staff communicate with arriving patients with respect and kindness. The Žalgiris Clinic staff work in a stressful environment due to the COVID-19 pandemic and especially at night. In this case, the person on duty at the Žalgiris Clinic, seeing the little patient who came to the Žalgiris Clinic for the fourth time in such a short time and realizing that the child needed help again, did not control his emotions. However, this emotion was not negatively directed at the incoming little patient and his family. Regretting this unpleasant experience, we will do everything possible to ensure that these cases do not reoccur.

Also, we would like to point out that such dental problems in children, as described in the letter sent, do not occur suddenly. Parents should take care of their children’s teeth and visit the dentist as soon as the first signs of dental disease appear. “

Prices cannot be regulated

Head of the Lithuanian Chamber of Dentists Lawyer Jūratė Goštautienė commented that the Chamber of Dentists cannot regulate prices in clinics because they are dictated by the market.

“If you go to a specialist, you can familiarize yourself with the prices before the visit and decide on receiving services. In some clinics, prices may vary by day of the week, which means that services may be more expensive. weekends.

Although the Chamber of Dentists cannot set prices for dental services, it encourages members of its community to adhere to fair pricing principles. “