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Ingrida, a reader of the tv3.lt portal, said that she had ordered the delivery of the product through the LP Express ATM.
“In the afternoon at 9:30 p.m. I received a message that my shipment is already in the mail. He was asked to return it the same day. It’s good that a friend hasn’t slept yet, so he went to the ATM to pick up the package. They said there were more than one and more people agreed to come and collect the packages, ”said Ingrida.
Another reader of the tv3.lt portal, Tomás, said that the packages were waiting from another parcel company, Omniva.
“But there are so many packages that they no longer fit in the post office, so the courier goes up to him and distributes the packages to everyone who comes.
I received a message that on a certain day and time I could pick up the shipment from the courier. But if I can’t, the shipment will be waiting for me at the post office. It is true that it will be necessary to wait 3-5 days, “said Tom.
And Milda from Vilnius noted that not only parcel companies are in a rush to pick up packages, but also e-shops.
“I ordered products from the Ikea store. I got a notification that my order is ready and I can go pick it up. I couldn’t follow the same day or the next day right away. Then 4 days later, I got another email with a warning. It was written that if I don’t pick up my merchandise, my order will be canceled and the money will be returned to the bank account ”, said Milda.
Ensures people pick up merchandise immediately
Renata Dante, Ikea’s director of corporate communications for the Baltics, said that after the physical store closed on December 16, efforts, energy and as many employees as possible were directed to e-commerce.
“We focus on online customers and offer them free pick-up at specific locations in Vilnius, Kaunas and Klaipeda.
In Vilnius, orders are delivered without contact, that is, the employee takes the order to the trunk of the car, the buyer does not even have to enter the premises. Residents can also choose a home delivery service or another location of their choice. In Kaunas and Klaipėda, shoppers can safely pick up their orders at designated areas, places to order and collect products, ”said the store representative.
PHOTO GALLERY. Pick up the merchandise at the Ikea store.
According to R. Dante, it generally takes four days to pick up an order online.
“Most shoppers pick up their orders in a day or two. A very small number of customers actually need four days to pick up their order,” said the store representative.
ATMs are crowded
Giedrė Vaitekūnaitė, Director of the Operations Department of Omniva LT, stated that currently, as before, packages are stored in post offices for 7 days.
“However, due to the very high occupancy of the post offices, we invite customers to pick up the packages as soon as possible, so that we can place the package in a row in the unoccupied compartment. We note that people have heard our message. Thus that only with your help we can deliver more packages and gifts to those waiting for them, as the pick-up time in December has been reduced by 20% compared to the pre-holiday period.
Currently, parcel delivery in Lithuania can take 1 to 5 business days, and in Vilnius, where post office occupancy is very high, 1 to 7 business days, ”said a company representative from parcel.
G. Vaitekūnaitė pointed out that the company was preparing for the Christmas period in advance, so already in October it increased its capacity by hiring new employees. The team currently consists of 500 employees.
“The occupancy of the postal departments is extremely high, so we have also taken extra measures to deliver the packages as soon as possible. At the beginning of November, we installed 21 temporary” Joy Stops “collection points in cities and towns in Lithuania. They are very useful for managing existing shipping flows.
We’ve also updated our on-call courier service, which helps ensure shipments are delivered to recipients even when post offices are full.
Recipients are invited to come one by one to pick up the parcel from the courier on duty, not to pick up, to keep a distance of 3 meters from other people, we remind you that it is necessary to wear protective masks. We serve the elderly, disabled, people with young children and pregnant women with priority ”, explained the representative of the parcel company.
Ask customers to show solidarity
Norbertas Žioba, head of marketing and sales at Lietuvos Paštas, said that this year the number of packages is breaking historical records and the number of packages continues to grow.
“Package flows have already tripled compared to last year. Of course, usually before the holidays, the number of shipments increases several times. However, this year is an exceptional situation, because we will greet our relatives in a friendly way. remote, gifts travel in packages and the number of people who want to collect them before Christmas grows every day.
We record the highest growth in shipments traveling through LP Express terminals. Compared to December last year, the flow of these shipments increased by more than 200 percent. As usual, the largest numbers travel to large cities, but growth is also visible in smaller towns; in some, such as during the spring quarantine, the growth of the plots is recorded several times, ”said the representative of the Lithuanian Post.
According to him, every effort is being made to reach the consignment recipients as soon as possible.
“Shipments are routed to terminals, terminals are serviced more frequently than usual. Some even 5 times a day or on Sundays. We also ask customers who have received the shipment at the terminal to pick it up as soon as possible and thus contribute to a faster delivery of the shipment to another recipient.
When picking up a package by mail, a simpler procedure applies: just send the notification received; and it is sufficient for the courier to provide the collection code received by SMS, ”said N. Žioba.
However, according to him, the term for the storage of packages in the terminals has not changed: they are stored for 72 hours. (three days after insertion).
“Messages sent to customers when we ask them to pick up a shipment the same day have a recommendation character: just an incentive to pick up the shipment faster, because it depends on how quickly the next recipient will be able to receive the shipment However, the same message indicates that the shipment will be stored for three days as usual. If the customer does not pick up the shipment the same day, it does not mean that it will be removed from the terminal.
We try to deliver shipments as soon as possible, which is why terminals are served more frequently than usual, sometimes even late at night. As soon as the package is placed in the terminal, an SMS message is sent to the recipient; currently, when the packet flow is this high, they are sent with the call mentioned by the readers to pick up the packet today. We regret that this causes inconvenience to customers; we do our best to reach the recipients of the package before the holidays ”, explained N. Žioba.
According to him, we can only be happy that customers are responding to our request to collect shipments as soon as possible. Shipments are picked up several hours faster than normal.
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