[ad_1]
However, merchants ensure that the number of cashiers in stores is decided on the spot, evaluating the number of customers in the store at the time.
Outraged by the neglect of the network
Marius (name changed – aut. Past). He has repeatedly encountered queues at the Maxima chain of stores in Šiauliai and is convinced that this is the company’s strategy: to save the owner’s money at the expense of customers and health.
“There are always large queues of people at the checkouts in the stores. These queues are simply because there are always very few cash registers in operation. You can come to the store at night when there are very few people. However, there will still be queues. since only two of the seventeen tellers will work.
In queues, people get angry and don’t keep their distance. I have informed the network about this many times, but there are no solutions, ”says Marius.
The man says he remembers that when the government decided to impose restrictions on supermarkets, the network complained that it would interfere with work, but when they are allowed to work without restrictions, the stores do not function properly and do not follow basic order and security. for customers.
“In this case, customers are deceived and exploited. The customer is served at the self-service checkouts, works as a cashier, but does not receive any remuneration for this work. If Maxima wants a customer to work for a cashier, they would have to pay, for example, to give 30%. a discount for the entire customer’s shopping cart “, Šiauliai offers solutions.
Cash registers open as needed
Ernesta Dapkienė, Director of the Communication and Image Department at Maxima, says the network apologizes to the customer for the inconvenience and explains that the flow of customers in stores is often time dependent.
“For example, as more people come shopping in the afternoon or after work, the flow begins to increase at 5 pm The highest flows also occur on weekends.
Seeing more shoppers, the on-site store employees make the decision to open more checkouts, and when the flow of shoppers decreases, fewer checkouts work.
The store in Šiauliai “Akropolis” has more than 10 cash registers, which are manned by cashiers, during peak hours, there is also an information box and 8 self-service cash registers, “says E. Dapkienė.
It adds that since the restrictions came into effect on September 13, both in the aforementioned store in Šiauliai and in other larger chain stores, the flow of customers has decreased by almost 30%, so it is often possible to buy. without queuing.
E. Dapkienė also adds that the number of employees in the network has decreased by almost a thousand since last year; In 2020, the average number of employees in the retail network was 12,751.
“That is 957 less than in 2019, but the payroll remained the same as in 2019,” says the head of the network’s image and communications department.
He adds that in recent years, the network has streamlined many business processes, resulting in fewer employees both last year and this year. E. Dapkienė also says that more and more customers are choosing self-service cash registers.
“Currently, 172 stores are equipped with self-service cash registers, which is 69 percent. All stores.
(…) We notice that more and more people choose self-service checkouts. When the pandemic started, we asked that it be done actively to reduce contacts with our employees, ”says E. Dapkienė.
Clarifies that in 2020, compared to 2019, the number of customers paying at self-service cash registers increased by 28%, and from January to September 16 of this year, compared to the same period last year, the number of customers increased in another. 12%.
The new order
The news portal tv3.lt recalls that as of September 13. residents with a passport of opportunity are not subject to any restrictions, but are advised to follow safety measures such as disinfecting their hands, keeping their distance, and wearing masks.
Those who do not have a passport will not be able to visit non-essential stores, large supermarkets, markets (when the area exceeds 1.5 thousand square meters), they will not be able to receive beauty services, visit sports clubs or participate in events that bring together more than 500 people.
However, without the possibility of a passport it will be possible to:
– visit shops, markets whose main activity is the sale of food products, veterinary medicine, animal feed, pharmacies, optical items and orthopedic technical devices, plants, seeds, fertilizers. However, these stores must have a separate entrance from the outside and their area cannot exceed 1.5 thousand. kv. meters. This procedure also applies to supermarkets of this size;
– Order food to go or eat in the open spaces of cafes and bars. In this case, no more than five people can sit at the table. A distance of two meters should be kept between different clients;
– access to service stations, request for minor repair services, where the contact between the recipient and the supplier does not last more than 15 minutes.
[ad_2]
