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In 15 minutes Lina, who applied to the newsroom, said she was trapped in some kind of real estate agents. The woman in his story seeks to warn other people who are currently looking for an apartment for rent in Kaunas. According to her, the ads always present everything impeccably, so you need to be very careful: you may face a number of housing shortages that they will not rush to solve, especially if you do not have direct contact with the owner of the apartment (rented by a contracted company).
“From summer to mid-winter 2020, I rented a one-room apartment belonging to a woman in the apartment building in Šiaur prospektas for 200 euros per month (a specific address has been specified for the editorial office: aut. Past .). I discovered the rental ad for this apartment on the AirBnb platform. The apartment in the photo looked in good condition, renovated. The rent had to be paid through the web. maxrent.lt.
During the summer, upon signing a long-term contract with real estate broker Mantas and collecting the keys, the heater was not identified as defective on the inventory evaluation sheet. Nor was it possible to detect cracks in the walls through which the cold penetrated due to possible poor installation work ”, Lina began to tell.
The apartment is only 11 degrees
As the weather started to cool down, he said it got just as cold inside as it was outside. In the fall, Maxrent’s manager, Gelmin, was contacted and asked to provide the apartment owner’s phone number so they could negotiate the rental price and speak directly about the apartment’s issues, but Lina received no contact. . Subsequently, he wrote a letter to the landlord, sent it to the address he had in Vilnius, asked him to return the deposit of 300 euros paid, and not to calculate the last month of rent, paying only the utilities, but received no response .
Photo by reader Lina / The tenant claims that the apartment on Šiaurės avenue was only 11 degrees hot
“After that, I had to buy a heater myself and endure the cold. The situation did not change even after turning on the heat. The floor temperature in January was only 6 degrees and the room temperature was 11. Then after contacting the real estate broker Mantas and telling him that the cold and the premises do not meet the housing requirements, they replied that it was no longer his business, but the administrator Gelmin. In short, they send a tenant to each other and so on ”Lina said.
She moved out of the apartment 8 months later and, according to Lina, she had to heat the premises via email for the past three months. Heater and withstand the cold. After being downloaded, he received a letter from the administrator indicating that the faults had already been corrected.
According to Lina, it is possible that before the apartment is rented, the flaws are not mentioned, and then inevitably become the reason for moving earlier than stipulated in the contract. And this means that the deposit paid will not be refunded.
“I share the story that other Lithuanians, and especially young people coming to Kaunas from remote cities, would be careful, be sure to check before signing a contract, if they will have direct contact with the owner of the rented house, and not If you do not rent this house on Šiaurės Avenue, in addition to moving, the tenants’ requests will not be considered. Soon, on the territory of the Kaunas city municipality, they will ask for 200 euros for a wind-blown wooden slum with a hanging icicle “, said Lina, who is not looking to get money back from Maxrent.
This is the second apartment he rents in Eiguliai and he had to move due to the inhuman and cold autumn-winter period. He previously moved from a house on Sukilėlių avenue. The woman also did not recover the deposit.
“It is already becoming a model business that absolutely no one controls or cares about protecting the consumer,” Lina said.
The apartment is currently for rent
15 minutes sent a request to Maxrent, he tried to contact Gelmin, the administrator mentioned by Lina, but without success. The company representative replied that 15 minutes the request is received, it is still decided what to do with it, since “confidential information cannot be revealed”. A representative for Maxrent promised to contact him later when he learned of the company’s position.
Mantas, a real estate broker mentioned by Lina, assured that the journalist should contact Maxrent’s manager, who represents the owner, regarding this situation.
15 minutes after inspection on February 2, 18 square meters. My apartment on North Avenue, rented by Lina, was still offered for rent. The listed price is 190 euros per month, no heating problems are mentioned in the advertisement (central heating is indicated). Potential tenants are also advised of the additional amount of € 420 to pay (guarantee deposit and one-time brokerage commission) at the time of signing the contract.
“The thermostat or the heater itself was not working. The manager decided to put the heater in order, which was faulty, and return it for rent. ” 15 minutes On February 2, the Mantas broker, whose telephone number is already indicated in the apartment rental announcement, told the journalist.
According to him, who has been hired as a broker for Maxrent, a mini recuperator is installed in the aforementioned apartment on Šiaurės avenue.
When asked if he was aware of any heating problems in the apartment, the broker replied: “How do I know what the situation will be in the winter? The apartment is like all apartments. I don’t know when the problem arose, after all we saw it. “
He claimed that he had personally rented this apartment for the first time last summer, to Lina, so he did not know what the situation was last winter.
Maxrent: The tenant is trying to cheat
Finally 15 minutes received detailed feedback from Maxrent management.
“After analyzing the situation, we see that the tenant Lina you mentioned may not be very honest and is trying to cheat. We have reviewed the emails sent by the tenant. Mail, we listen to the call logs and we see that until the complaint the tenant Nowhere does it mention that the living room is too cold, that the auxiliary heater is broken and so on.
Although we respond quickly to tenant reports and the foreman comes to the scene within 36 hours, we were still unable to diagnose it without the tenant notifying us that the heater had failed.
We want to point out that the tenant called a few months ago and asked him to lower the price due to the current pandemic. This may have contributed to their dissatisfaction, “the Maxrent administration said.
After removal, the visiting teacher discovered that the thermostat was defective and replaced it.
According to her, the house in which this apartment is located, an old building, a block and the housing community, will save, like many other communities, by reducing central heating, so that the residents, if they do not build additional heaters, they really suffer from the cold.
“Therefore, we built additional heaters. And of course if it broke it could have been cooler especially during extreme cold. After removal, the visiting teacher discovered that the thermostat was defective and replaced it.
Perhaps it is worth mentioning that in this case the additional heater, which was built for the comfort of the tenants, broke down, because in this house the community visibly saves on central heating and the neighbors, if they do not have additional heaters, really suffer. from the cold, “Maxrent said.
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