Kristupas Krivickas lacked patience, was outraged by Barbora’s audacity, and a recurring problem: serious money for nothing

A Facebook post got others talking

“Barbora has started stealing Barbora more and more, more and more boldly lately,” K. Krivickas began his recording in the social space.

“Especially in a row. Our family has been a client of Barbora for many years. We order regularly. The shopping cart is quite large. We place orders once a week. We plan to be enough for the whole family for the whole week. This saves time and protects health during quarantine.

Recently, however, we have faced the arrogant Barbora fraud, which I want to report and ask everyone to share their stories. Am I not so lucky with them here alone, or is it such a blatant scheme of Barbora’s operation and generating profit at the expense of clients?

So. I order products through the “Barbora” application. I pay. I choose the delivery time. Bring. When you pick up the goods left at the door, it turns out that you didn’t bring some of the goods. For the most part. Quarter. Sometimes sides. And once almost everything. Instead of 11 bags he brought only 1! Although “Barbora” e. The email order fulfillment report shows that all products have been picked up and delivered. Barbora officially claims in the boldest way that I took all the money, collected and delivered all the products for all the money, although in reality I do not bring a quarter or even half, or even almost the entire order!

We tell the courier that a large part of the merchandise is missing. They say I don’t know anything, everything I put together, brought, all the best. Call, find out. We called the Barbora helpline. He never did. It never works! No one answered him as long as we didn’t call! Dozens of times for months at a time! Then we notice the fact that Barbora took the money, she did not bring the merchandise, although she says she did bring it. This is a fraud. Even if I call the police.

An hour with my wife and I carefully count the goods, I write what is not, I count how many. It costs nerves, time, money. Also, it is not possible to plan, for example, family celebrations because they do not bring the part of the goods that is needed for the child’s birthday party or tomorrow’s lunch and so on. In a word, one is misery and loss. Both in terms of time and money. We spend the money and we don’t have the goods. We send them an email letter. We pose the problem. Sometimes he calls again. It says, “Oh, you know, it could be that the courier didn’t pick up the bag or the packer didn’t put it in. Let’s explain. We’ll refund your money.” We indicate the goods that were not delivered. Refunds.

Well, let’s say we haven’t seen all the products and they still have some of the money left even though we haven’t received them. Oh, let’s just say other people don’t realize that some of the goods are not delivered or hand-picked. This will be the “gesture” of quarantine for “Barbora”: money for nothing.

And finally. These types of situations have been happening to us with every Barbora order for the last two to three months. Sometimes more goods are missing, sometimes less. More and more, I hate going to grocery stores. The money is still with Barbora at that time, because it returns in 5 days. Our large family is thus forced to prove their logistical “feils”.

Well, until the end. Every time after three days of clarification of the situation, the manager of “Barbora” says kindly: “We are very sorry, we will try not to make it happen again, we offer you another discount … 3 euros discount”. It’s so much about Barbora’s business, while I go to another store to buy what Barbora didn’t bring back. And what are your experiences with Barbora? Let’s share, let’s learn more!

PS With the kids, we even came up with the “advertising” slogan “Barbora”: “Barbora”. We give them a nasty surprise! “,” Barbora. A surprise awaits you with every order. Unpleasant ”,“ Barbora. Order. Pay. Don’t get “etc.” – A famous man shared his personal experience in detail on Facebook.

The comprehensive problem, which is relevant today, quickly received attention. Almost everyone who spoke after the K. Krivickas recording had a separate story, which featured the aforementioned food delivery company. Still, most had no complaints about it as they got their money back on time and said they were happy with the service.

In all, K. Krivickas’s story received more than 100 separate comments. A man who introduced himself as a representative of “Barbora” also reacted to the problem.

“Hi Christopher. We sincerely apologize for any inconvenience with your last order and we have not received some of your ordered items. We understand the inconvenience you have experienced as a result, so we will explain the situation to you immediately. We have received and will respond to your request, and all money paid for items you did not receive will be credited to your account in the next few days.

Thank you for responding and helping us improve during this intense time. We hope that other purchases at Barbora are accompanied only by positive emotions. We apologize again for the inconvenience. “Team Barbora”, – yelled a representative of the company in the comment.

There has been silence about a recurring problem in the past

Delphi After contacting the author of the record, K. Krivickas, he assured him that he had kept the problem quiet for a long time; he thought only his family was “lucky”. Over time, according to the interlocutor, the situation did not change, perhaps even began to deteriorate, since not finding some goods became the norm.

“It just came to our notice then. I paid 200 euros. And I got nothing. I had to go shopping for a last minute because it was Jurgita’s birthday and we were planning to make a cake and dinner. Also, I had to put extra money from the budget family because that money was frozen in Barbora’s account. To be fair, I have to admit that, yes, I always return the money, but at the end of the day, I need a return of the service smooth and not smooth, “smiled the interlocutor.

“Last time I didn’t share this story because I thought maybe they and I just weren’t successful, but when twice in a row … All the more so if I’ve had similar situations before, they just didn’t. They happen so often. Other people they started sharing their stories after my publication. You can see that the problem is not only in Vilnius, “he added.

During the conversation, K. Krivickas was glad that at that moment he had to go to the store himself and buy what Barbora did not bring.

“It’s often about children’s necessities, hygiene items, etc. A delay is coming, both in time and financial resources. We don’t pay attention and we don’t cause any problems when we didn’t bring several items. And that was almost always the one. case. But lately, it’s been very ‘ugly’, so I decided to share and find out how widespread it is. As I understand it, quite wide ”, K. Krivickas did not hide his resentment.

Barbora: Every mistake is painful and instructive.

Delphi When they contacted a food delivery company, they did not hide the fact that they knew about the problem, but it was not common.

“Such situations are rare, but they are very painful and instructive for us, because a good shopping experience for customers is our greatest value. First of all, we apologize to both Mr. Krivickas and other customers who do not reach some of ordered products. These are not common cases because we take the quality of customer service very responsibly and seriously. If the customer does not find one or another item in the shopping cart, the most common reason is that these items no longer they were left on the store shelf during pickup, in this case we transfer the product money to the customer’s account within 5 business days.

In the mentioned case, a human error has infiltrated, we immediately explain the situation. Sip. We have already contacted Krivicka personally, we will refund your money for undelivered products in the near future.

We respond to all customer inquiries as soon as possible to resolve any issues and cause the customer as little inconvenience as possible. We also thank our customers for their active response: we take every message of this type very seriously, we review the processes so that other purchases are fluid and with positive emotions. ” Delphi commented on e. Jurgita Gižaitė-Tulabienė, communication manager of the Barbora store.