Cost of defective Registry Center systems: caused inconvenience to some companies and losses to others Business

Jolita Barkauskienė, director of the Medilita Orthopedic and Health Clinic, which is dedicated to the production and application of orthopedic products to patients, does not hide her disappointment: a private medical institution has not yet recovered from quarantined activity, and this week the work was paralyzed by a dysfunctional electronic health system.

The company manufactures and adapts prosthetics for clients, consults a rehabilitator and other specialists, but to do so, it is necessary to send family doctors to other doctors and sanitariums, which are prescribed through e-health.

“It all stops because we don’t see shipments in e-health. We don’t receive shipments, we don’t produce prosthetics, we can’t take patients to rehab. As things move, we don’t earn any income. In July, we’ll earn only about 50 percent revenue compared to June. And so sales volume reaches perhaps 30 percent. Pre-quarantine level and e-health has crumbled, “he said. 15 minutes J. Barkauskienė regretted.

And so the sales volume reaches perhaps 30 percent. pre-quarantine level and electronic health has crumbled, “he said 15 minutes J. Barkauskienė regretted.

The head of Medilita said that public health institutions are looking for various solutions, prescribing paper shipments, but it is difficult for patients with reduced mobility to go to doctors, and the queues are high.

“In addition, the week is already lost, we will no longer receive income for it,” adds J. Barkauskienė, who states that it is not yet clear when electronic health will be restored.

The Registry Center does not predict when this system will be operational.

Many registers did not work

Due to the rain on Monday, when most of the registries and information systems stopped working after the flood of the Registration Center servers, the work of several companies and institutions stopped.

Pharmacists were unable to serve customers due to lack of access to e-prescriptions, paralysis of notaries due to malfunctioning of population records, mortgages and arrests, severe disruption of public electronic service for transactions real estate and the disability of real estate appraisers.

The Registry Center announces that the country’s main registries are already in operation, such as real estate, addresses, legal entities, mortgages, deeds, contracts, marriage contracts, powers of attorney.

Workers were previously released at home

Stanislovas Jucevičius, owner of Geolinija, a company that works in the fields of topography, geodesy and land management. 15 minutes They claimed that the surveyors also had problems with the malfunctioning of the logs, so the company tried to reschedule the work.

“Every day in our work we work with population and address registers. The transmission of cadastral data files is done through the Geomatist and Surveyor systems in the Registration Center. There was practically nothing we could do in those days. The work started unless we redirected the workers to other areas, for example to take action in the field, ”said the manager, adding that some of the workers who had to work with the registry data had still been released to their homes before.

S.Jucevičius estimates that the company will suffer financial losses, although the losses will not be great.

Arvydas Avulis, the head of the construction company Hanner, mentions the drawbacks, 15 minutes He said the company was slow to carry out the work due to interruptions.

“I evaluate this wrong (defective information systems of the Registration Center – ed. Note), because what is needed for our work did not work, and it is annoying: if we need to register a detailed plan or cadastral measurement files, we do everything through from the Registration Center. It is difficult to quantify the loss, but we have experienced drawbacks. It is bad: we are late, we cannot send documents, people are waiting, waiting. How nice, “said A. Avulis.

Loss is difficult to quantify, but we have experienced drawbacks. It is bad: we are late, we cannot send documents, people are waiting, waiting. How nice, “said A. Avulis.

It has also affected Luminor’s customers.

Due to the Registry Center malfunction, some companies indirectly encountered problems, being unable to log into Luminor Bank through a mobile firm.

How 15 minutes As I wrote, clients using mobile signatures could not connect to online services at this bank. The bank’s clients experienced problems because Luminor uses a mobile signature solution that is directly linked to the Registration Center, not to mobile operators.

The Records Center announces that the electronic signature services for the bank’s clients have already been restored, but the companies share the difficulties experienced during these few days.

Irma Spudienė, director of UAB DSP Plius 15 minutes He regretted that after being unable to connect to Luminor’s electronic banking for several days, the money in the account remained frozen.

“Also, I couldn’t see who was paying for the goods. Until we see the money, we can’t deliver the goods. Everyone wants the products quickly, outraged, saying they paid the money. We are not respected, the company’s reputation suffers,” the businesswoman complained.

Until we see the money, we cannot deliver the goods. Everyone wants the products quickly, outraged, saying they paid the money. We are not respected, the company’s reputation suffers, “complained the businesswoman.

The businesswoman, who has accounts at four different banks, was particularly outraged that the bank failed to inform clients of the riots, and it was impossible to contact them by phone or email. by mail.

Therefore, I. Spudienė decided to terminate the agreement with the bank after 13 years and considers that Luminor had to suffer many losses due to problems with the Records Center systems.

The little ones were beaten

President of the Lithuanian Association of Engineering Industries (LINPRA), Director of Engineering Arginta Tomas Jaskelevičius 15 minutes He claimed that the biggest problems were for small businesses with an account only at Luminor.

Their activities were paralyzed, because without the operation of electronic banking, companies could not pay salaries to employees or settle accounts with suppliers.

“If you only have one Luminor account, that’s all you can’t do, no paid employees, no paid taxes, no suppliers of materials and raw materials. And paying VAT this week,” recalled T. Jaskelevičius.

Arginta Engineering has 12 accounts at different banks in different countries, so it avoided problems.

“Bigger companies like ours have no problem because they have opened accounts at multiple banks. We paid advances to employees at another bank on Friday,” added T. Jaskelevičius.

Entrepreneurs are surprised by irresponsibility

The managers interviewed are surprised that the information systems of the Records Center may have been so vulnerable.

“The Registry Center has acted irresponsibly, it is not possible to build servers in unprotected places, there must be backup servers. All of Lithuania protects data, but the approach to data protection is lax.

All of Lithuania protects data, but the approach to data protection is lax.

I do not fully justify it: I want to manage all the data, not only geographic, but also informative, but they reveal such preparation for storage, “criticized S.Jucevičius, the owner of Geolinija.

A. Avulis was surprised that the Records Center eliminates problems for even a few days and compares that a private company generally works around the clock until the problem is resolved.

“It just caught our eye then. This shows that we are poorly prepared, low level of professionalism, little elimination of defects. In such cases, we work 24 hours a day; if there are riots, we have no day, afternoon or night. It happens that In the rain, the water runs into the underground parking lot, we fly as the firefighters are pumped. And here the job hasn’t been restored in five days. It’s amazing, “A. Avulis was surprised.

In such cases, we work 24 hours a day; if there are riots, we have no day, afternoon or night. And here the work has not been restored in five days. It’s amazing, “A. Avulis was surprised.

Meanwhile, T. Jaskelevičius emphasizes that the company has protected his company’s servers, where all data and drawings are stored, with three levels of protection.

“We cannot execute an activity if the server stops, because then the activity stops, after all, everything is digitized. In this case: money spent, more precisely, stolen money and work not done. If this happened in a company privately, the procurement department would be fired the same day, “emphasized T. Jaskelevičius.

He added that the case once again highlights the old public procurement problems that have been talked about for a decade, but basically nothing has changed.