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Asked someone else for bank statements
Ruth tells the story starting with the fact that her parents are going to buy a house in the capital. Although her mother currently lives in Vilnius, she still lives in Canada with her.
Since both parents were not Lithuanian citizens, but the banks said they did not want to open accounts in Lithuania to make things easier, they said they planned that the father could transfer the money from the apartment to the daughter’s bank account and settle it with the sellers of real estate.
“We signed a contract for the apartment and he transferred 100,000 to my account as a gift. Eur,” Rūta said, but as they said, the surprises started here too.
“When a transfer was made to my SEB account from one of the Canadian banks, I soon received a letter from SEB that the money had arrived and the supporting documents for the payment needed to be clarified, let’s say it was a donation.
We did, but the second was a request to explain the origin of the funds, that is, where my father got that money, ”said Rūta.
According to the woman, it seemed strange to her why she was requesting the receipts and not the person from whom the account transfer is made.
“This is very personal information, my father’s bank statements from 2000,” he said, wondering if SEB employees had asked for contacts so that Dad could communicate with the bank himself and would end his role as an intermediary, but such a request was ignored. .
Finally, SEB Bank had the contacts of the Bank of Canada, from where the transfer was made, but what offended Ruth the most was that no one even contacted the Bank of Canada.
“A day later, I received a letter that the payment was declined and the money was not accepted.
I would say circus. “I called yesterday and asked if something else could be done to credit that money, but it had already been rejected and now the orders would have to be made again,” he said.
Information from third parties cannot be collected.
Delfi contacted SEB Bank. Its representative in the media Ieva Dauguvietytė-Daskevičienė stated that it is legal acts that oblige the bank to properly implement measures to prevent money laundering and terrorist financing and ensure the implementation of economic and other international sanctions.
“Therefore, in the course of continuous monitoring of business relationships, in certain cases we have to contact the client and request additional information.
The need to request additional information on the transactions carried out, including the origin of the funds, may arise both when the client initiates and accepts payments ”, he explained.
The bank’s representative pointed out that this particular case was related to an exceptional situation in which the bank, in accordance with the law, requested to substantiate the origin of the funds transferred from another person residing abroad to the bank’s client and requested to present Backup documents.
“We understand the inconvenience for our client, but keep in mind that the bank cannot collect documents that prove the origin of funds directly from third parties, because in this case we cannot identify the third parties who would provide such information.
When informing the client about the need to present additional documents proving the origin of the funds transferred to him, we always indicate that they must be provided by the bank’s client.
We are sorry if the bank’s consultants did not explain this adequately in this particular case, “he said.
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