An error on the tombstone crept into the conflict: loved ones are shocked, the businessman suspects the desire for profit

The conflict was due to a word mistake

Sententa provides 3D headstone production and installation services. After the boy died last year, the family decided to commission a modern headstone with an angel and an inscription. There was an immediate problem requesting the service.

As can be seen in the correspondence, the child’s father sent the desired text “I have left love on earth, but I will wait for you in heaven.”

However, after submitting the design version, the text shows an embedded error: the word “love” is written instead of the word “love”.

This is when a man notices a company email. reported by mail after making a mistake in the word. The family also sent another image and asked to create another design to choose from in two options.

The head of the company informed that it is not possible to create a design with a new image and suggested another image.

However, the family decided to stick with the original version and sent a confirmation that it could be produced, hoping that the mistake in the word “love” would be corrected. Then, after not sending the final model to the family, the company filed an error in the monument within a few months.

He tried to fix the mistake by covering it with a statuette.

“The initial image may not be bad, but on closer inspection, you can see that the monument had an uncorrected text error. Not only that, a strange substance was used – an angel brought by the relatives of the dead child, he was stuck to the word with a mistake ”, says a close relative of the family.

Photos of the design show that the angel is lying on its side, on the sidewalk. According to the family, the statue was completely damaged because the people who used the work used extremely strong glue.

In addition, the man points out that the design is reduced by “stretching” the image, which makes the whole design disproportionate. According to him, the dimensions of the monument are much larger than those of the model, which is why, depending on the consideration, the price increased by several hundred euros.

“Speaking by phone, they informed us that the price is 600 euros, but when communicating by e-mail. post, after all the discussions, the price suspiciously rose to 850 euros. However, we were satisfied with the price, we trusted and transferred an advance of 350 euros ”, says the interlocutor.

I couldn’t call for a while

“We contacted the company and made statements about the mistake they made in the word.” We ignore the fact that it was presented much larger than what was shown in the representation. They suggested that we paste or mount additional material to cover the word. However, we did not agree, because we do not believe that it corresponds to the quality of 850 Eur.

We rejected the services because they did not coincide with the representations and we demanded that the cemetery be ordered and left as it was before. We also demand the refund of the money paid. The company agreed to do all of this in three business days, ”says the man.

However, after 3 business days, the company did not take any action, so the family made every effort to contact the manager of the company.

“He probably avoided talking because he knew our phone number. We called another number, of course he answered it and said that the cemetery would be fixed soon,” recalls the relative.

When relatives saw the boy’s grave, they lost their word.

Finally, the workers who arrived demolished the monument and, according to the interlocutor, “cleaned the cemetery as it was.”

The sight was shocking for the family: “The tomb is completely destroyed, leaving only clay. The rack that was placed before removing the chips, as well as the chips themselves, half. Pieces of cement and glue are scattered around the graves. Even the cemetery guardian was angry at the workers when they left the overcrowded containers, filling them with their materials. Seeing such a spectacle, loved ones lost their word, the mother of the dead child was shocked and, most importantly, she is waiting again. “

After demanding that everything be put in order, the workers promised to return after half an hour and finish the job because they supposedly have other jobs in the city. However, he did not return.

“We wrote on Facebook that we want to recover the money we paid, as well as compensation for the additional damage caused: removal of rubble and grating, breaking of a clay angel,” says the interlocutor.

“Although the company transferred the amount we paid, we did not receive anything like an apology. It took me a long time to fight the calls and notifications from both emails. email and Messenger to get back at least what you paid to the company. We also had to pay out of our own pockets to sort out the grave and the additional damage caused by the company. We feel very humiliated and I hope that the managers of the company begin to treat their clients with humanity, “the man resented.

The businessman offered to find a compromise and fix everything

Darius Kondratavičius Company Delphi They said customers saw the bug only after the company made the headstone and installed it on the grave. The businessman assured that he has not received any letter containing an error in the text. So, according to him, the family itself approved the design with an error.

According to D. Kondratavičius, he was still trying to find a compromise: he offered to change the tombstone, but the family allegedly refused.

“We agreed to repair the entire tombstone, but they categorically demanded to take everything, return the money and pay another 200 euros for moral damage. I said we could change and fix everything. Everything happens, we make mistakes, all people make mistakes, ”he says.

“No one wrote us about an error to correct it. Called and said that all is not well: the image is compressed, colors, watermarks. I say it must be so, after all we saw the working file ourselves, not we produce until it was approved. This is a mutual error, “added the businessman.

In addition, the interlocutor is surprised by the accusation of the clients about the destroyed grave: “I suggested to him to leave the same tombstone so that there would be no gap until we made a new one and brought it back. But they said to collect everything, to leave so to speak. He was also accused of stealing stones, scratching a grave, etc. We have leveled the ground and let those stones pour as you wish. “

The man remembers that when the tombstone was removed, it rained that day, so he promised to re-order the grave if it stopped raining.

Believe that the family seeks to profit

“I did not return because I also had to travel three times. And could you say that there is a human error, neither we nor you noticed it, we confirmed it, you committed it, maybe we will remake it? I did not ask for money for the conversion,” says D. Kondratavičius.

According to the businessman, the family may be looking to make a profit in this way, since the advance has been repaid for a long time.

“I said, ‘Are you making money like this?’ They charged me several hundred euros for moral damages. I paid the advance a long time ago, and that’s it. I’m not even going to compensate any moral damages.

We always agree to solve and we do not want to allow ourselves any problems. He simply wants to slander because he has not suffered any moral damage. “ Is conviced.

The man claims to have all the evidence, so if the family wants something more, he offers to go to the police and court.