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A man who was resting in Tenerife contacted Delfi and informed him about the Lithuanians stranded on the island. Friday night at 8:10 pm (or 10:10 pm Lithuanian time) a Getjet Airlines flight from Tenerife to Vilnius was scheduled, in which tourists who had purchased pleasure trips from Tez Tour and Novaturo had to return to Lithuania.
According to the man who wrote the letter to Delfi (the name is known to the editorial board), it was reported that the plane had landed at the airport in the city of Nantes (France) while leaving the hotels for the airport, saving his life. of a small child. This plane had to take tourists to Tenerife, and from there, about 180 people, fly back to Lithuania.
“Before the check-in was completed, the passengers already knew that the plane that had landed in Nantes would not take off due to technical problems. At that time, everyone was delighted with the news that the boy’s life had been saved.
Tour operator representatives immediately announced that the flight would not take place and would return everyone who checked in and passed the check-in for check-in. After a few minutes, the check-in staff invited passengers to collect food stamps, as the flight was delayed for an unclear time, “the man said.
According to him, the representatives of the tour operators soon informed about the hotel, where passengers waiting for the flight will be able to dine and rest in the rooms provided.
However, according to a Delfi reader, there were a number of misunderstandings when he arrived at the hotel.
“It was the scariest thing here: nobody gave us rooms and they weren’t going to give them, and we didn’t see the tour operator. After a good hour and a half, I was able to find them too.
Pregnant women with young children settled on loungers by the hotel pool with no other option. Night, cold, humid.
When the hotel staff asked them to give some terraces to cover, they gave maybe 10 blankets and said they had no more. When asked for towels or sheets to cover himself, he said no.
We tried to bring pool loungers to the hotel reception to keep warm, but received threats from the police. The fact that pregnant women and young children are freezing was not a reason. At that time, the explanation of the tour operators was one: they are innocent, the hotel is also innocent.
The time now is 01:02. At night in Tenerife, children and pregnant women freeze. The hotel residents make fun of our “refugees”. Is this a normal practice? We still do not know the time of the flight ”, wrote the man who was resting in Tenerife in a letter sent to Delfi at night.
GetJet Airlines: some passengers refused to go to the proposed hotel
According to Agnė Gaidamavičiūtė, GetJet Airlines public relations representative, after noticing technical failures of the aircraft at Nantes airport, a GetJet Airlines replacement aircraft was sent to France, in which the passengers continued their journey to Tenerife.
According to her, the representatives of the airlines and tour operators did everything possible to minimize the inconvenience to passengers due to the flight delay. Passengers were offered hotel accommodation, some refused to go, and were provided meals at the airport.
“While flying from Vilnius to Tenerife, a passenger had health problems, received first aid during the flight, but the decision was made to leave the plane in Nantes, France, where the young disabled passenger was transferred to hospital.
After landing in Nantes, technical failures of the aircraft were noted, so the immediate decision was made to send a replacement GetJet Airlines aircraft to Nantes, in which the passengers continued their journey to Tenerife.
The safety of passengers and crew is a priority of GetJet Airlines, which is why the company is based on international aviation safety standards and recommendations. The airline apologizes to passengers for any inconvenience or inconvenience suffered.
Due to what happened on the first flight, the flight from Tenerife to Vilnius was also delayed. Representatives of airlines and tour operators have done their best to minimize inconvenience to passengers due to delayed flights. Passengers were offered hotel accommodation, some refused to go, and meals were provided at the airport, ”said a GetJet Airlines spokeswoman.
Commenting on the situation, Dovilė Zapkutė, Novaturas communications manager, expressed regret at the failure of the airline to handle the situation smoothly.
“We sincerely apologize to our travelers for the inconvenience and especially for such unpleasant experiences. It is regrettable that the airline did not handle the situation smoothly. We are currently explaining all the details so that we can avoid this type of situation in the future, ”said D. Zapkutė.
Inga Aukštuolytė, Director of Public Relations and Marketing for Tez Tour: “We are very sorry to all travelers who experienced inconvenience. The situation is truly extraordinary. Our travelers from Tenerife flew with the charter airline GetJet Airlines.
According to the company’s representative, Agnė Gaidamavičiūtė, the plane, which had to fly 87 of our passengers on vacation in Tenerife, was late to take off from Tenerife airport. This situation arose because the plane, which was still flying with passengers from Vilnius to Tenerife, had to land at a French airport due to the deterioration of the passenger’s health.
Representatives of airlines and tour operators have done their best to minimize inconvenience to passengers due to flight delays. We are currently explaining more about the circumstances of the event. “
The plane took off from Tenerife to Vilnius with all the passengers at 3.25. local time, he landed in the capital before noon.
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