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The news portal tv3.lt received a letter from the reader Agnė, in which he said that his sister, who went to the Šalčininkai Primary Health Care Center (PSPC) together with a sick minor on Friday, October 1, did not receive help . , so he had to travel to Vilnius with the child.
Agnė (first and last names are known to the editorial board) told the story of his sister. On Thursday night, Agnė’s son of four sisters developed the first symptoms of the disease, the boy cried and complained of pain.
“The sister’s son got sick and cried all night, he said he had headaches and ears, that the boy was shaking everywhere. In the morning, the nurse took the child to the polyclinic, where he did not want to be admitted because the child was coughing, the doctor said there were many people, “said the woman.
Terrified order
Seeing that the child’s health does not improve, Agnė’s sister did not leave this situation alone: she went to the director of the Šalčininkai Primary Health Care Center, thanks to whom she managed to get to the doctor and get a referral for one ear, nose and throat doctor (LOR), but didn’t get help here either:
“After going to the director of the polyclinic, with a scandal, but he accepted, he gave a referral to the LOR, when he went to the LOR he refused to accept a small child and said he would make an appointment to come later. The next visit was a week later. “
Agnė claims that her sister was asked for a bribe; according to her, this is the only way to reach specialists without registering. Fortunately, now the child is feeling well and did not have any major health problems, so the woman and her baby went to Vilnius.
“Finally, the sister took the child to Vilnius, where she received him without any referral and inspected the child. Our Šalčininkai polyclinic and its doctors are probably the worst in Lithuania. Younger than any doctor, old doctors sit and say openly that they would give them a bribe, otherwise no one will look at you and control you. It’s scary, “Agnė doesn’t hide his frustration.
The Authority confirmed that the aid had been granted
Danelja Laimutė Sliževska, Director of Šalčininkai PSPC, confirmed this on October 1. around 9 pm In the morning the woman was given help and highlighted that the LOR specialists do not work in this institution, a referral is issued to a higher level specialist: “In your case, we understand that without pain from hearing. This woman with a sick child (earache, fever) was admitted by a family doctor, referred to a higher level medical institution, issued a certificate of temporary incapacity for work to care for the child. “
The director also commented on the order in which patients are admitted to the treatment facility.
“The Šalčininkai PSPC family doctors see patients with acute illnesses not registered on time 24 hours a day. (except for children – accepted the same day and necessary medical assistance – provided at the time of application).
The Šalčininkai PSPC family doctors work from 7 a.m. to 17.00. From 17.00. until 7 am, and on weekends and holidays, an on-call family doctor and a general practice nurse are available 24 hours a day, year-round.
The family doctor on call takes care of all referring patients, regardless of whether it is an acute or chronic illness, and also provides remote services to patients: prescriptions for higher medical institutions, prescriptions and medical aids for planned treatment ” explained DL Sliževska. .
Provides information on where to turn in case of corruption.
For unregistered patients who wish to see a specialist the same day, the family doctor on call also provides assistance, providing all necessary services.
“Patients who are not registered with a GP, but who necessarily want to see a GP on the day of referral, are informed by reception staff that they will be seen by a GP on duty,” he said. the director of the institution.
After the introduction of emergency assistance for COVID-19 in the country, Šalčininkai PSPC works in a contact and remote way, the patient registration is done through the pre-patient registration system, the patient calls by phone and arrives to the reception.
The director of the medical institution notes that the institution provides information on where to turn if a bribe is requested from a specialist:
“The information is publicly available on the information boards of the institution and on the website, where the patient must request or report acts of corruption by the institution’s employees.
The Šalčininkai PSPC’s corruption prevention measures are implemented in accordance with the established Corruption Prevention Program and its implementation plan. “
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