After 300 calls, parents were unable to register their child with a cardiologist – they no longer know what to wear

The boy’s parents wrote to Delfi, who did not want to be introduced to the public. According to them, it has not been possible to register for a visit to a cardiologist for two months.

“We called the reception numbers throughout the month of August and they informed us that registration would begin in September. September has arrived and no one answers or the line is busy.

At the beginning of September, we learned that we would be registering as of September 15. September 15 “He said he would register from September 20.” Parents were surprised by the responses.

He also noted that on September 20. 7:30 pm. I called the front desk and the answering staff ordered to call after 8am.

“Starting at 8 pm In the morning, my wife and I made more than 300 calls to two numbers provided by the reception for the children’s clinic, three of which were a call sign, but no one answered. Is it not the case that the “coupons” are distributed in some opaque way? The system does not work for a few months and the baby’s health can wait? The man asked.

He sees the problem

Dr. Astos Bernotienė, administrator of the Children’s Advisory Polyclinic of the Kaunas Childhood Disease Clinic, commented that she regretted that patients had problems registering with specialists.

“The pre-registration of patients with pediatricians at the Children’s Clinic for Childhood Diseases of Kaunas is done through the pre-patient registration system (IPR) HERE, by phone at the reception of the Children’s Counseling Polyclinic or when arriving at the Polyclinic Registry of Child Counseling.

After switching from the previously used sergu.lt system to the new IPR, the number of telephone registrants increased significantly. The digital calling system forms a call waiting queue, but even this technology fails to handle the largest number of calls, leaving patient representatives faced with busy phone lines. “The highest occupancy occurs when patient registration is announced for next month,” he said.

In turn, he added that patients call the registries by phone not only for registration purposes, but also to check if they have registered well in the DPI system, cancel or transfer registration, they are interested in waiting lines, consult about the organization of polyclinic work during quarantine, which further prolongs the registration of patients.

“The highest intensity of calls is observed from 9 am to 2 pm, so we invite parents who register their children by phone to call in the afternoon, because at that time there is a lower flow of calls.

To resolve the situation, we have increased the number of employees answering calls, but this is not enough to fully resolve the issue. Therefore, in the closer plans of the Kaunas clinics, a modern unified call center, where the principle of a call for hospital patients will be implemented ”, he mentioned about a possible solution.

According to A. Bernotienė, this should significantly improve the availability of health care services and the awareness of patients about various health care issues.

“We expect the new system to be implemented already this fall. We remind you that the new outpatient hours for discharges are announced immediately after the work hours of the consulting physicians are approved.

As the registration time by phone has been extended, we ask callers to prepare an identity document in advance, and we encourage everyone who can register through the IPR system, not to make a phone call. ” asked the doctor.

Sejonienė: The problem is also discussed in the Committee on Health Affairs

Seimas member and member of the Health Affairs Committee, Jurgita Sejonienė, commented that the increase in the number of patients applying to health institutions may have been influenced by the higher incidence of infectious diseases in the fall.

“Those so-called cold viruses, so I really know from family doctors that these fluxes are higher this year. Because it is not possible to register with specialists, this issue has also been discussed several times in the Committee on Health Affairs. A new registry system has been in place since April, which is apparently too difficult to use for some people and for information systems in general.

Those people are more likely to check in by phone or live during visits. Clearly complicated and with posts for registrars. My suggestion would be that we would need a separate call center to serve the population and help with a system that is not really the easiest to use, ”he said.

When asked why a new patient registration system was needed, J. Sejonienė said that its main goal was to facilitate this procedure.

“Having all the professionals and schedules in one place, instead of some online system, to see all the professionals who work in the health establishments or the same specialist in multiple establishments.

In addition, being able to choose the institution that offers the most convenient time for a person and so on. That was the purpose of the system, but it may be that people need to get used to it, but I have also heard complaints that it is not so convenient to use it. It’s just not very easy to use, “said a member of the Seimas.