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The parents of Rasa Baškienė, a member of the Vilnius City Council, both belong to the risk group according to their age, so they were among the first to receive the vaccinations. The elderly received an invitation to the polyclinic, but according to the woman, she was particularly surprised by the method of notification chosen. He also shared his story on social media.
“With all due respect to the vaccination authorities and the people who work for them, I still want to make a point: do you really think sending SMS messages to the elderly” please arrive tomorrow at 8 am and answer YES or NO to this message, will you receive responses?
By the way, my mom, browsing Facebook and paying fees in online banking, still can’t answer SMS messages. And how many of those who cannot respond and cannot read the messages they receive? And unfortunately, I cannot explain to you, while talking on your smartphone, how to reply to the message using the Nokia button, because I have forgotten it for a long time, ”says R. Baškienė in the Facebook post.
Say it was just a misunderstanding
When Tv3.lt contacted R. Baškienė, she clarified that the elderly had to receive the vaccine at the Antakalnis polyclinic. According to her, according to all the rules, older people should receive a message on the first call and only later in a message, but this is not always the case.
“I think the fault lies with the polyclinic where the person was registered. By the way, when her mother went to get vaccinated, she was not on the lists, she was a child from Ainošius to Keipošius, an old man, it turns out that it was a mistake due to her personal identification code. But vaccinated, in the end.
And one more thing: I don’t understand why you don’t invite both spouses together if they are enrolled in the same doctor? ”Says a member of the city council.
The Antakalnis Polyclinic also responded to complaints from a member of the Vilnius City Council. According to their representatives, the whole situation is a misunderstanding:
“We would like to inform you that we send SMS messages with a reminder to come to patients who have registered at the outpatient clinic of the Vilnius City Clinical Hospital. We vaccinate patients at this institution, but it is the institution that is in charge of the registration process and informing patients. We had sent clear schedules to their representatives and patients had to be informed in advance when and where to arrive. Meanwhile, we only send reminder messages from our system.
We apologize for the misunderstanding and have once again informed the representatives of the Vilnius City Clinical Hospital that they are responsible for informing and registering patients. “
Paulius Vaitekėnas, a media relations specialist in Vilnius City Municipality, explains to tv3.lt that all medical institutions in the capital have been instructed to communicate with older people by phone.
“Provide clear and specific information about the COVID-19 vaccine and the vaccination process. However, when starting the vaccination of older people, there may be cases where the vaccination information was provided only by telephone message, ”says P. Vaitekėnas.
Julijanas Gališanskis, representative of the Ministry of Health (SAM), affirms that at the national level, personal health institutions can choose how to inform the population: only by message, only by phone or both.
There are also infrastructure problems
R. Baškienė and his parents weren’t the only ones who had trouble trying to get vaccinated against COVID-19. When the woman shared the incident on social media, comments with similar stories spread through her post.
“It just came to our notice then. We saw it, 2 weeks later, we answered, I called today, I dictated my number, they said they would call me when it was time to get vaccinated,” wrote one commenter.
“What about those who have a landline?” Asks another internet girl.
Asta from Vilnius (name changed to aut past.), Who transported her 93-year-old grandmother to the polyclinic for the first vaccination, also shared her difficulties with tv3.lt. According to the woman, the old man has difficulty seeing and moving, so the polyclinic was called with the request that they be vaccinated at his home, but the request was rejected.
“He moves with great force and immediately feels nauseous while driving … He said there is no possibility of providing that service.”
Anyway, we put my grandfather in the car and we went pretty well to the polyclinic, we just had to wander until we found where the vaccinations are being done. Oh, and getting there was not like that. In front of the technical installations of the heating network with the inscription: “Do not block the door.” There was no choice but to disembark the grandfather in an unauthorized place. We listened to the medical staff, because of the built-in door, she shook her hand, ”says Asta.
She says she has no complaints about the polyclinic staff, because the vaccination procedure itself was carried out in a professional manner. Still, the woman was disappointed by the lack of adequate infrastructure and the extremely complicated process of trying to vaccinate an elderly man with movement and vision problems. The heating network workers told the woman that the next time the car was parked in the same spot, it could be towed.
“I understand that visiting elderly people with mobility problems requires a lot of resources on the part of medical personnel, but some polyclinics do it … But it is sad that even upon arrival there were no conditions to board. {…} And how many people who have mobility problems and cannot come will not receive the vaccine, and not because they do not want to be vaccinated ”, Asta is surprised.
Vaccinations are possible at home, but not always
According to J. Gališanskis, SAM representative, older people can be vaccinated at home, but not all vaccines used in Lithuania are suitable for this purpose.
AstraZeneca can be transported and used at home. BioNTech & Pfizer vaccine can also be transported and used for home vaccination following changes to the marketing authorization approved by the European Medicines Agency. Health facilities must provide special conditions for the transport of this vaccine.
“Moderna” vaccines cannot be transported due to their storage characteristics, so they are only used for vaccination in vaccination centers ”, explains the SAM representative.
According to P. Vaitekėnas, older people are also vaccinated at home in Vilnius, but only a few hundred have been vaccinated so far.
For older people who have difficulty getting to a designated vaccination center, the municipality also offers transportation services. An average of 56 calls are received per day for transportation to mobile points and vaccination sites.
According to the latest data, more than 30% have already been vaccinated in polyclinics and medical institutions in the capital. Vilnius residents over 80 years old. According to P. Vaitekėnas, 104 thousand people are registered in the medical institutions of the city of Vilnius. over 65 there is a population.
“People aged 80 and over are invited to get vaccinated first, then those between 75 and 79 years old, then those between 70 and 74 years old and, at the latest, those between 65 and 69 years old. he has asked polyclinics to look for opportunities to invite older couples to get vaccinated together, even if they belong to different age groups, ”says a representative of the Vilnius city municipality.
According to the Department of Statistics, the first dose of the vaccine has already been vaccinated by more than 241,000, or 8.6 percent. Lithuanian population. 90,000 had already received the second dose. More than a third of the population over 80 years of age has been vaccinated.
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