Kaunas did not call ESO for a week: electricity “comes on” a little per month, but does not answer the problem

Kaunas Lina on January 26. After checking the counter, he noticed that a family living in an apartment building consumes as much electricity as a month. The meter was showing up to 4540 kWh and I had to pay more than 300 euros.

“I went to cancel the counters and I was frozen, to pay 300.17 euros. I did not understand why. I even checked the counter three times because I thought something was wrong. Probably the counter is broken, because when the electricity goes off at home , the light still flickers, ”he says.

The woman initially called Ignitis, who paid the electricity bills, but referred her to ESO to fix the fault. As a record snowfall started across Lithuania last Tuesday, it was not possible to call ESO and the website did not work either.

“On the Seimas page, I found contacts between the laws: email. Mail. I thought I would wait the next day for someone to call and respond. I tried to write again on Thursday, the site was already working, as always. I filled out the form Through the ESO website, I indicated the man’s contacts and received a letter: “Thank you, delivered to the employees,” says Lina.

On Friday, the man was called from ESO, but not an employee, but an answering machine. Lina’s husband was asked if there was a power outage at home, and when he pressed the button, no, the phone fell off. Finally, after contacting ESO on Friday, she was instructed to call herself again on Monday.

“At first we thought maybe the staff got confused or the phone didn’t press something too bad, so I called. I ask him why he hung up and noticed that no one had ever made it that far. They tell me: “Today is Friday, call me on Monday.” Absurd. That is, if you already get multiple requests, maybe you should call and say, “Don’t be nervous, we’ll fix the meter.” We do not want to pay 577 Eur,

“I called the president of the house and asked me to come and record the act that the counter had been broken so that there would be no problems with ESO and they wouldn’t order me to pay. But you tell me it’s none of your business here. Like THAT, so is the president.

I understand that the problems with them are more global, but other problems should not be forgotten either. There are other problems besides snow. He forgets his responsibility, although they pay him for it, ”says Lina.

Delphi On the Monday before noon he addressed a comment to ESO, and in the afternoon the interlocutor clarified that ESO had arrived home in an hour and tidied up the counter.

According to ESO representative Paulius Kalmantas, after declaring a state of emergency due to extremely heavy snowfall, by calling ESO’s general number, consumers immediately learned that there are many failures due to weather conditions, and customers only are cared for with fault log issues.

“On other issues, users were invited to contact ESO’s self-service online or call the next day. Depending on the situation, the number of specialists serving customers by phone has been significantly strengthened. The service Customer phone number is available 24 hours a day. However, all efforts were limited to failure logging or failure support. We apologize to customers who were unable to receive information in a timely manner that is not related to restoration of electricity, ”says P. Kalmantas.

According to him, ESO replaced the customer’s electricity meter when it became clear that the meter had recovered. It did not cost the customer anything and, as you assured, there will be a recalculation – you will not have to pay for incorrectly calculated electricity.