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During Wednesday’s peak, about 55,000 people had no power due to the abundance of snow on the cables. homes.
The failures have already been corrected for many consumers: there are around 250 families without electricity on Sunday night.
However, Ingrida Matuoliene, head of ESO’s customer service management department, seemed to lack patience due to complaints from people.
15min photo / comment from an ESO employee on Facebook
“Crying and yawning, screaming and changing that you have no electricity, take shovels and 12 o’clock.” Without interruption (no food, no bathroom, no sitting, cutting snow, cutting trees cut not only from roads, but in fields and forests towards broken lines. Not only will it be useful, but it won’t have the strength to zyst, “wrote an ESO employee on Facebook.
According to her, several hundred men are already losing strength and risking their health and lives to restore electricity to the population the next day, and customer service professionals are forced to listen to curses, threats and intimidation.
„Oj how angry I am when understanding ends at the door of the room, ”wrote I. Matuolienė.
He later removed the post, but some Facebook users managed to resent this attitude toward customers, including former Ignitis boss Dalius Misiūnas.
Dalius Misiunas
“I wonder if the attitude expressed was removed along with the recording. It would be possible to dismiss it out of emotion, but generally, if it is ‘resolved’, we apologize,” said D. Misiūnas.
“A big thank you to all the ESO employees who did not dedicate themselves to solving problems; their work is very important. I think they should have something to advise their managers and the leaders of those managers,” he added.
On Sunday, ESO apologized for a public comment from its employee. According to the company, the colleague regrets that it was an emotional reaction caused by fatigue, which does not reflect the position of either the employees or the ESO itself.
Sigismund Gedvila / 15min photo / “ESO”
“Once again, we apologize to all customers for the inconvenience they have experienced and are experiencing, and we thank them for their patience. We do our best to ensure the best possible customer service,” ESO says on Facebook.
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