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Activities of healthcare centers
The provision of social services is not interrupted during quarantine. However, the flow of people must be guaranteed, the necessary safety, hygiene and public health distance must be respected, and people must have access to the necessary protective equipment. The masks should not be used only by people with disabilities who, due to their health, cannot use them or whose use could be harmful to their health. In this case, it is recommended to use a face shield.
Depending on the situation, it may be decided to restrict the provision of social services in specific municipalities. In this case, the provision of services must be guaranteed remotely. It is recommended that the staff of foster care facilities be used to provide other social services, such as long-term social care in a social care home.
Photo from 123RF.com/Man in hospital
Remote service provision
It is recommended that specialists providing social services coordinate the delivery of services not live, but by phone or other means of communication. For example, to assess the daily needs of customers over the phone, plan the intensity of service delivery and agree on safe ways to deliver it.
It is important to remain in constant contact with the room. Depending on your skills and abilities, contact can be maintained with the help of social media or a regular phone conversation. If the condition of the room requires additional assistance or such assistance will be needed in the future and this assistance cannot be arranged by a care institution, it is important to inform the municipal administration.
Social care at home
When an elderly or disabled person cannot receive services in a non-residential social service institution due to quarantine and their family members do not have the opportunity to care for them, it is recommended to organize social care services or child care in the person’s home.
Before visiting a ward, it is important to make sure the person does not have a fever or other specific symptoms of COVID-19 and to know their needs. Home help must be provided in accordance with all public health and hygiene safety requirements.
Hostel accommodation
During the quarantine period, the hostel is not closed and new residents must be admitted. It is recommended to provide new residents with separate premises for isolation.
Staff must ensure that shelter residents do not gather in common areas, wear masks and maintain a safe distance, personal hygiene and other requirements. In establishments, the wet cleaning of common areas and the disinfection of frequently touched surfaces must be guaranteed.
Daycare activities
Services in child care centers must be provided at safe distances and activities must be carried out in accordance with the principle of group isolation. Children should attend the same group regularly, different groups should not come into contact, a period of 10 minutes should be allowed for the room to be ventilated and frequently touched surfaces cleaned.
Working with youth on the streets
Social services on the street can be provided only for one person, without meeting and complying with the established hygiene and protection requirements. It is recommended that employees carry a document certifying that they can provide such social services.
Employees suspected or confirmed to have COVID-19 cannot provide services. If a worker develops signs of acute upper respiratory tract infections, fever, cough, shortness of breath, etc., they should immediately separate from other workers and return home. It is recommended that the employee consult the Coronavirus Hotline tel. 1808 or contact your family doctor for a consultation.
Knowing that a worker has been diagnosed with COVID-19, it is important to inform the National Center for Public Health and identify and contact those exposed for 14 days.
The provision of services to suspected or confirmed covid-19 rooms is not recommended. In this case, the provision of vital services must be ensured with such frequency that the person’s vital needs are met: health services are provided, food is provided and medicine is provided.
When providing vital services to a room, the worker must wear the following protective equipment: FFP2 respirator, goggles, disposable waterproof coveralls, disposable cap, booties, disposable gloves and be trained to use them correctly. It is also necessary to maintain a safe distance in the nursing home when this is not possible, to reduce the contact time to 15 minutes.
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