NVSC innovation: those who have to isolate themselves will receive a call from the robot

“In the last month, when the pandemic in Lithuania took on a new dimension and the number of cases broke unprecedented records, the volunteers and specialists working at the NVSC and the hotline faced enormous challenges. Therefore, within a week, we have programmed and prepared an innovation based on the latest IT solutions: an intelligent information system for people, which will save a lot of time for public health professionals ”, says Daniel Karpovič, Director of Commercial Clients at Telia.

A specially programmed NVSC interactive voice response and smart call system solution calls recipients and informs them of the need for self-isolation, provides other necessary information, and prompts them to verify the exact self-isolation date on the phone. If a call fails, do it again. It is estimated that even 95% of contacts.

“The huge workload is becoming a real challenge for NVSC to inform thousands of infected people. This requires many volunteers or call center professionals, but finding them on the market so quickly is not easy. In the meantime, the solution offered by Telia for free, it can work without interruptions, without interruptions and transmit information very efficiently to those who need to receive it as soon as possible, and even make sure that it is responded accordingly, ”says Rolanda Lingienė, Head of the NVSC Vilnius Department.

In mid-March this year, only after the first global quarantine was announced in the country, Telia, in response to the needs of public authorities and the public, installed and installed the official COVID-19 helpline in a free and made sure the calls were completely free. For this, the number 1808 was assigned, special network configurations, network, cloud services, virtual call centers and other solutions were installed. The team ensures the operation of this line so far.