Lingienė: many times the patient does not indicate all the contacts and we do not know if he does not remember them or does not indicate them for other reasons



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According to her, those calls represent about 40 percent.

“They ask if they need to be isolated when they return, and they also ask what to do if they want to go abroad, what are the requirements for self-isolation in that country. Of course, we cannot respond to this, we suggest contacting the Ministry of Foreign Affairs or the embassy or consular office of that country ”, commented the head of the Vilnius Department of the NVSC.

According to her, about 15 percent. the number of callers is made up of those who request to be left in solitary confinement, the same proportion is made up of those who call to inquire about referrals to doctors. According to R. Lingienė, this category includes both those who experience cold symptoms and parents of children who have had contact, as well as several other cases.

About a fifth call due to possible contact with an infected person. According to the NVSC representative, these calls are the most important, because timely contact isolation is the most effective means of preventing the spread of the virus.

“Many times the patient does not indicate all the contacts and this is the reality these days. We do not know if he does not remember them or does not indicate them for other reasons, so it is very important that perhaps the people who had contact with the infected person apply, ”said R. Lingienė.

However, due to the large number of applicants, it is not always possible to call those people, so this week the NVSC allowed them to complete the questionnaire online.

According to R. Lingienė, this will not only make it possible to identify and isolate more people with more contact, but it should also reduce the number of callers, allowing specialists to answer more calls.

An NVSC spokeswoman has said in the past that public health professionals can only answer one in three calls, but now, according to her, the situation is improving as more professionals do.

According to R. Lingienė, an average of 6 to 7 thousand people are received each day. calls.

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