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“This summer vacation had to be great, because I saved all year and had more than 10,000 on my bill. Eur, but unfortunately not the bank, but Revolut, this is how the reader started the letter sent to the editorial board.
She said that after updating the Revolut mobile app, she can no longer reach her savings stored there, and all the summer vacation plans, like naming, repairs, travel, entertainment, have simply gone to the queue.
“On the night of June 12, I had to pay for the trip, but there was no way to open the payment link through the Revolut app, so I downloaded the app update.
After updating the gadget, it automatically disconnected my account and asked me to re-verify my identity by sending a car.
It is not possible to explain why it was necessary to disconnect after the update if I connected to the application from the same phone. But so much so, I swallowed the bitterness of having to borrow more than 10,000 euros in my account for my trip and I thought that sending the person the next morning would solve everything, “she said, but added that it was far from over.
According to her, after loading the created self on the device, the device stopped working at all.
“There was a blank screen from which it was not even possible to open the help chat window.
The situation has not changed after rewriting the application, “said Inga.
He also contacted Revolut staff to resolve the issue, but the situation was not said to have changed.
“Only an answering machine answers the phone, which offers to contact an employee live through the app’s chat window.
What if the app doesn’t work on my phone after updating? It was also not possible to contact employees via social media.
After receiving the answer to the technical support email, I received the answer only a week later, it is true, with the same offer, to apply through the internal chat window of the application when your application does not work on my phone “, got mad.
Finally, as explained, a Revolut employee offered the woman a change of phone.
“Although my phone is not new, all the other applications on my phone work perfectly.
However, according to Revolut staff, I have to buy a new phone just so I can access my own money through their magic app, ”she couldn’t believe and said she had decided to close her account, but even that failed.
“The employee said that it was impossible to do so because the only way I could close my Revolut account and get my money back was to log into her device,” Inga said, saying that she no longer knew how to get her money back.
The woman said she had also gone to the company’s office, where she asked employees to accept a request to close the account, but no one offered to take the document. She considered that the only way to get her money back was probably by going to court.
Revolut: outage affected a small percentage of customers
Delfi contacted Revolut and asked for clarification.
“The issue reported by customers is known and has affected customer drives with certain Android phones.
The team is working on a solution to the problem, as no one should have such interruptions.
We are sorry that our customer service specialists gave an inaccurate answer. If you have this problem and contact us by email. “Revolut customer service should help resolve this by performing a ‘hard logout’ of the application, after which customers can log in again,” the company said in a response.
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