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In early July, Delfi received testimonies from emotional readers about how difficult it was for them to communicate with the Center polyclinic and receive services. More about this is written here.
The head of the largest polyclinic in the capital explained that this was due, among other things, to technical barriers.
“The Reformed Park is under management and the electricity supply was cut three times. It certainly responded to our servers. The central server even physically caught fire, it had to be extinguished. There were interruptions for two hours,” Stara said.
The head of the institution said that the number of operators in the call center had already increased: there were eight, now fourteen, and it is planned to increase their number to nineteen, but these forces cannot physically attend to all the callers on the call. morning.
“Because, like yesterday, Monday, we have up to 19,000 calls in the morning. It is physically impossible to serve both of them. Therefore, we ask patients who wish to call to understand that the peak is in the morning, from 7 to 11 o’clock. Call in the afternoon, availability is much better, “K. Štaras addressed patients.
The head of the outpatient clinic said that some of the patients who call the outpatient clinic do not even make it to register with a doctor, but rather try to find out the rules: if it is possible to come to the institution, be accompanied by a relative or be the first on the exams.
“Before people tell you, every call takes time,” Star said.
There is a growing return to “live” consultation
The chief of the polyclinic said that during the quarantine, in preparation for an even worse situation than it is or was, they bought 100 mobile phones for family doctors to contact patients.
“A short time has passed, we are analyzing the situation, we would like to have the consequences so as not to make the same mistakes that could have been made if there were a second wave of the pandemic,” Stara said.
Today, the outpatient clinic is increasingly turning to live outpatient clinics.
“From the first day of August, virtually all remote consultations will be canceled, and only one of those consultations will be left for a full-time doctor, otherwise they will all be restored.
We had to re-register those patients who registered in July for a remote consultation. It is not easy, we called, we asked if the patient could really come. During those two good weeks, we managed to slightly reduce the number of remote inquiries, ”said K. Štaras.
Institutions are encouraged to resume work more quickly.
Delfi recalls that the quarantine in Lithuania was lifted on June 16. The country is left with a legal emergency regime due to the coronavirus.
Health Minister Aurelijus Veryga, the head of state-level emergency operations at the state level, has repeatedly appealed to the country’s municipalities and their medical institutions, urging them to focus and resume service delivery to patients as soon as possible. Of course, this must be done in compliance with the necessary security requirements, ensuring adequate infection control, he said.
According to Minister A. Veryga, after a difficult phase of quarantine, we must now mobilize for other purposes: to provide planned health services to patients who have been waiting for them throughout the quarantine period as soon as possible. It has already been announced that in July, to receive 1/12 payment for services, medical institutions must provide at least 70 percent. stationary and at least 80 percent. ambulatory services volumes.
The government has decided to closely monitor the return to the provision of scheduled services, and whether service interruptions persist until this year. meter. On September 1, 1/12 of the payment can be waived and the payment can be changed for the services rendered.
“There is no quarantine in the country, life is slowly returning to normal, although the coronavirus has not disappeared, care must continue, but it is necessary to provide services to patients.” After all, people cannot be without treatment services, they are necessary. Therefore, the country’s municipalities and their medical institutions must do everything possible to ensure that patients receive as many services as possible and that they are updated as soon as possible. Additional human and administrative resources are also needed to allow patients to contact and call or register at a treatment center. Therefore, we will continue to monitor the situation and evaluate the efforts of the institutions, “said Minister A. Veryga in mid-July.
That is why, according to him, about it on the 25th of each month. The Government will be informed and a decision will be made on how to proceed if institutions continue to be slow to resume services to patients.
The government agreed to that for August 31. A new procedure will be approved for the provision of remote outpatient services and their payment from the Mandatory Health Insurance Fund (PSDF). It was also agreed that concrete proposals would be made to make call centers more operational when patients call to register for doctor visits. Meetings will also be organized with representatives of the municipalities to encourage the municipalities to take measures to actively renew the provision of services by their medical institutions. The “Registration Center” is tasked with creating the technical possibilities for all medical institutions to be able to connect to the Pre-Patient Registration Information System on September 1, which would make it easier for doctors. In the near future, the requirements for communicable disease control for institutions will be reviewed, and a decision will be made on the further work of municipal fever clinics.
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