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Supermarkets have been constantly changing their policies throughout the ongoing pandemic.
Most have introduced measures such as social distancing queues, designated time slots for the elderly and a protective screen for cashiers.
And Tesco has recently made a number of changes to its online stores and services in Ireland and the UK.
In terms of its Irish operations, the company has prioritized the elderly and needy to shop online during the shutdown.
(Image: Collins Photos)
Recent changes have already resulted in more than 2,000 more deliveries for more than 65 customers available in the coming weeks.
Starting on Easter Monday, April 13, the changes will result in:
- Early access to future slot machines for customers over 65.
- We present a maximum of 80 items per order.
- More customer service agents to help new customers over 65 sign up
- Temporary suspension of delivery savings slots to make more room for those over 65 and in need
- Continue to encourage customers to “think before clicking” and enter the store to buy if they can, so that we can provide that space to those who need it most
In an attempt to protect and improve the existing service for customers, Tesco Ireland has made the following changes:
- New recruited colleagues have joined the company in our distribution centers, stores and home delivery teams.
- 500 drivers deliver more than 2,000 additional customer orders using 120 trucks, from 9 am to 11 pm daily
- More than 750,000 more items are picked up at the store and delivered to homes, gathered by 500 pickers at the store
- To give us time to choose more online orders, several stores will begin choosing customer orders at 2 a.m. and at 4 a.m.
Geoff Byrne, COO of Tesco Ireland, said: “We have seen unprecedented levels of demand for grocery shopping services.
“We are doing everything we can to increase the number of delivery spaces available to customers over 65 and those who need the service the most.
“These new measures and those implemented to date, including our” think before clicking “campaign, are working.
“We want to thank our regular home buying customers for their patience, as we do everything we can to make this service available to as many people as need it.”
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Meanwhile, the supermarket giant sent an email to its UK customers, informing them of its latest changes due to “unthinkable” circumstances.
CEO Dave Lewis, who oversees operations in Ireland and the United Kingdom, said in a statement that the company is continually seeking more ways to protect staff and customers during the crisis, Echo reports.
And here are six changes that are being made at Tesco stores in the UK in the coming week.
Restrictions removed
Tesco has announced that as stock levels begin to return to normal, it is removing purchase limits on most of its products.
Limits will only remain on essential items like toilet paper rolls, pasta, and hand sanitizers.
This means that those customers who planned to stock up on Easter eggs will be able to do so, as the restrictions will no longer apply to them.
One-way corridors
As part of its ongoing measures, Tesco is introducing one-way aisles and a “ one entry, one exit ” system in all of its stores.
CEO Dave Lewis said: “In addition to the steps we shared with you previously, we are introducing one-way aisles and a” one-way, one-way “system in stores.
“We have maintained longer opening hours to minimize potential queues. Ask your local store team for quiet moments.”
Quiet times
Tesco is recommending customers to ask their local stores for quieter times to visit to avoid queues.
These hours will differ from store to store, but will tend to be around an hour before closing.
Protective screens
Tesco may have altered its payments at its local store as well, as the retailer has now installed protective screens on the front and rear of each cash register, so that all payments can be opened in place of all others.
Tesco hopes this will prevent customers from queuing, so they absolutely have to do it during this crisis.
Increased contactless payments
The contactless payment limit will start to go from € 30 to € 50 per store. Tesco is gradually starting to update its boxes.
You can also use the free Tesco Pay + app from Tesco Bank.
New delivery spaces, and more on the way
Over the past week, the UK Government gave Tesco an initial list of 110,000 clinically vulnerable and isolated people.
From this list, Tesco has identified 75,000 existing customers who will now have home delivery spaces created for them.
Tesco also says it is working on the list and that as its teams receive more data from the government, it will make more spaces available.
The Irish Mirror has contacted Tesco Ireland to see if there are any specific changes to its Irish operations.
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