The release of CD Project Red (CDPR) is highly anticipated Cyberpunk 2077 It’s becoming a bigger mess, and buyers of the digital version of the game from Sony’s PlayStation Store have an easier way – or no way – the developer said they can.
Sony has not officially commented on whether players who have purchased the game from its digital storefront are eligible for a refund. The company’s official facial policy is not to refund customers if they start playing the game “unless the content is defective.”
Now, a Message from PlayStation Support to CNBC Journalist Steve Kovach Your only option to confirm this is to turn to the CDPR’s own helpline, which is specially opened to address console refunds for the game. “CD Project Red is currently working on patches and updates to fix bugs and crashes, and to improve the overall gameplay experience of Cyberpunk 2077,” reads the PlayStation support message Should.
Sony will not refund my Cyberpunk 2077 order, yet the game’s developer said buyers experiencing problems can get a refund. This game literally crashes my PS4 and can’t be played. Sony’s answer? Wait for updates. pic.twitter.com/Zx2LSRhqqN
– Steve Kovach (@ SteveKovach) December 16, 2020
Sony did not respond to an official request for comment on its policy yesterday Cyberpunk 2077 Refund Edge This message from PlayStation Support has been contacted again for further clarification.
For those who are not immersed Cyberpunk 2077 Launch, let’s back up a bit. The game was released last Tuesday, and it soon became clear that it was beset by bugs and -and seated performance issues that made the game an extremely frustrating experience on the Standard PlayStation 4 and Xbox One platforms. While it usually runs on PS5, Xbox Series X, PC and Stadia (although there are plenty of bugs and crashes depending on your platform and your PC hardware and settings), the game is not well equipped to handle older and underpowered hardware . Published in 2013.
Following widespread criticism on social media and on game review sites, none of which were able to review the console versions of the game before launch, CDPR issued a statement recommending players who want their money back from the console version of the game. Request a refund. The company asked to request a refund from Microsoft.ft or Sony and email the developer as a last resort.
What the CDPR did not say at the time was that it did not have an official facial refund policy with Micro .ft, Sony or any of its retail partners. Company officials revealed the same in a call with investors earlier this week, where they blamed oversight and fixation on PC, PS5 and Xbox Series X / S versions of the game for issues related to the current-general platform.
MicroFT has since issued a statement advising players to adopt its standard refund policy, which seems to allow most players to get their money back if they request a refund within 14 days of purchase. Sony, on the other hand, is not liberal in policy. And retailers don’t need to respect refunds at all, considering the stock has already been purchased from the developer’s publishing partners.
Now, many players are stuck with their only recourse at the moment, with CDPR’s email address being contacted manually so they can get their money back. According to ViceNo Patrick Clapp, Some customers are receiving an automated message from the developer telling them they will receive an update on their refund before the end of the year.
After emailing their “help” address for a refund, people are starting to get this response back from CD Project Red. The language is interesting: it will no longer ask you to request a refund from Sony. You have to wait. pic.twitter.com/Hb77SQ5teD
– Patrick Clapack (PatrickClapack) December 16, 2020
Sending CDPR in this new message, it advises players to get a refund for the digital Xbox version of the game through MicroS.Ft’s standard refund policy, which seems to work narratively for many players. But the CDPR. But it seems to be blaming Sony for not honoring the refunds, telling PlayStation players, “Please wait for us to come to you.”
The situation is nothing short of catastrophic for all parties involved, and it looks like it will improve soon. CDPR There are plans to make two big patches in January and February to fix the platforms and improve performance on all platforms, which means the game should be fixed in due course. But until then, frustrated people in the game who want their money back will either need to come to the right platform to do so or wait to see if CDPR can resolve the situation one way or the other.
