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Users of the UK NHS COVID-19 contact tracker app have had trouble trying to update to iPhone 12 or iPhone 12 Pro, and the app doesn’t prompt users to turn on exposure notifications after transferring them from the device previous.
Several iPhone 12 users in England and Wales who upgraded to newly released models from an older iPhone have encountered error messages when trying to open the official NHS COVID-19 app. Users performing an automated installation of apps in use from their old iPhone to the new drive, such as through an iCloud backup, may encounter errors when trying to run the app after the transfer is done.
An error is displayed warning users that the application could not be launched due to a “restriction in its configuration” or that another application is using the same technology and is preventing it from working BBC reports. The Twitter account of the NHS app more confused It matters by pointing some users to its support pages that contain a list of supported devices, one that does not include the iPhone 12.
The problem has been found to be that the app doesn’t prompt the user to turn on exposure notifications on their new smartphone, a message that typically appears the first time the app is installed in the form of a permission request. As a transferred application does not ask for permission, it shows a somewhat useless error.
Users can re-enable notifications by heading into the Settings app, selecting Notifications, then Exposure notifications, then tapping Allow Notifications.
While the official guide has been missing, some users have designed their own solution, removing the app from their device and reinstalling it. While the technique works, doing so also removes all data collected from the app, including any other detected devices, and places the registered user in using the app, which may hamper contact tracing efforts in the near future. whether the user has been exposed to COVID -19 in any way.
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