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The latest Windows update has been causing problems for some printer owners, according to a report from Latest Windows (via Gizmodo). Users report getting a blue screen when they try to open the print dialog from Notepad, Office, or other programs. (You know that annoying and ambiguous error message that says, “Your PC had a problem and needs to restart”?
Microsoft is aware that trying to print under certain circumstances can cause a blue screen on your PC and has listed the error on the Windows 10 support page. The company does not appear to have issued a solution at this time. “We are currently investigating and will provide an update when more information is available,” the website reads.
It is not clear how widespread the problem is, but Latest Windows he says he’s “seen numerous bug reports popping up here and there.” The bug appears to affect several printer brands, including Kyocera, Ricoh, and Zebra. “I’ve already had at least 20 confirmed cases from 4 different clients and it’s only been an hour in the day,” one reader told the post.
Windows users also complain on Reddit. “This problem was confirmed on four computers,” said a Reddit user. “We just received 3 calls from customers experiencing the same problem,” said another commenter.
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If you run into this problem, the simplest solution is to roll back the latest Windows update. To do this, open Settings> Update & Security> Windows Update> View update history> Uninstall updates> Uninstall, or remove the patch manually at the command prompt. Some Reddit users confirmed that this fixed their problem.
A user claiming to be a Microsoft employee has also posted two workarounds on Reddit, which commenters have confirmed to work. You can enable direct printing at the command prompt, or you can use the Compatibility Manager tool to apply a fix, depending on the application you are running. Both processes are complicated, so the best thing you can do is read that Reddit comment carefully if you want to give them a try.
