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Owners of Surface Laptop 3 whose laptops have suffered from a mysterious problem where the screen cracks for no apparent reason will cause Microsoft to repair their machine for free.
As you may recall, this issue arose four months (or more) ago, and Microsoft subsequently said it was investigating reports of spontaneously occurring crack owners, without the Surface Laptop 3 being hit, dropped, or mistreated in any way.
The results of that research are, like ZDNet discovered that Microsoft announced the following: “We have investigated the claims of cracks on the screen of Surface Laptop 3 and have determined that in a very small percentage of cases, a hard foreign particle can cause a very thin glass fracture that can appear to appear unexpectedly or without visible cause. “
Those who have been affected by this problem should contact Microsoft technical support to make a repair for free, at least it will be free when the device is still under warranty. Of course, all Surface Laptop 3 laptops are still under warranty as they went on sale in October 2019, but the warranty warning is certainly something to look out for in the future.
If you’ve already paid to have your Surface Laptop 3 screen repaired, you should also contact Microsoft’s support team, in this case, to discuss a refund.
This all applies to the 13 and 15-inch versions of Surface Laptop 3.
Much a minority?
Microsoft is minimizing the problem a bit, noting that only a “very small” percentage of Surface Laptop 3 owners have encountered this problem.
Although there certainly are a number of reports on Reddit and Microsoft’s Answers.com forum, in addition to Mary Jo Foley, who wrote the ZDNet article, anecdotally observes that she knows of some cases of people who have suffered at the hands of the cracking screen. spontaneously. trouble.
This is reportedly more likely to happen to those who have a Surface Laptop 3 with an aluminum chassis, and not to those with the Alcantara fabric, as noted above.
Regarding Microsoft’s explanation, exactly what is the nature of the aforementioned ‘hard foreign particle’ is, well, anyone guesses: this could be something introduced externally or coming from the device itself, and if the latter, Microsoft has presumably solved any problems with the hardware with the models that will be produced in the future.
Theories that came up on Reddit earlier include that the problem could be caused by Microsoft’s decision not to use any kind of rubber stamp around the edges of the screen (but it obviously takes that as speculation that it undoubtedly is).
We assume that the biggest concern for those who got on the Surface Laptop 3 car would already be that they may not find the problem with their device for a while, until after it’s out of warranty, and that would be rather frustrating to say the least.
