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Microsoft extends the warranty on its Xbox Elite 2 controller following complaints about hardware issues. “We have received claims that a small percentage of our customers are experiencing mechanical problems when using their Xbox Elite Series 2 Wireless Controller,” explains a Microsoft support article. “To ensure your satisfaction, we have extended the warranty coverage period for Elite Series 2 controllers from 90 days to 1 year from the date of purchase.”
The warranty extension applies retroactively, which means that anyone who has incurred repair costs for the Xbox Elite 2 controller will receive a refund from Microsoft by October 31st. The extended warranty is a welcome change from the measly 90 days, but it comes after a number of complaints surfaced from owners of the new Elite controller.
It is not clear from Microsoft’s support note the exact “mechanical issues” that people have been facing, but The edge You have received reports that the front buttons are stuck or the Elite 2 does not register button presses. Some have also raised issues with the left and right joysticks, complaining of a drift. Windows Central reports that the Elite 2 was recently added to a list of drivers suffering from “drifting joysticks” in a lawsuit seeking class action status.
Microsoft said The edge Earlier this year, I was investigating issues with the Elite 2 controller, as these issues have been going on since launch a year ago. “We are aware that a small number of users may be experiencing issues with the Elite Series 2 Wireless Controller and we are actively investigating with our engineering teams,” a Microsoft spokesperson said in a statement issued in April 2020.
The original Elite controller was plagued with quality issues, which originally seemed to have been fixed with this second model. We were concerned if hardware issues would reappear on the Elite 2 during a driver review last year, and it is now clear that some are having issues.
