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Microsoft launched the Surface line of devices last year that included Surface Pro devices, including the Surface Pro 7 and Surface Pro X. In addition, the company also launched the Surface Laptop 3. While we know that the Surface Pro 7 and Surface Pro X are tablets, Surface Laptop 3 has a touchscreen in a 13.5-inch format. It can also be called Microsoft’s Macbook Air competitor, as the recently released Microsoft Surface Book 3 is the company’s true Macbook Pro competitor.
Now, we are here to inform you about a new problem found on Surface Laptop 3 based on user complaints. Users complain that their Surface Laptop 3 screens are spontaneously cracking. According to the report, these users claim that their laptop screens are cracking “for no apparent reason.” According to their claims, they are seeing “fine cracks” on their screens that could increase over time. These users also claim that this happens even though they are taking proper care of the device.
Those users will understand why this happens as there is now an explanation from Microsoft. According to Microsoft, there are reports of “hair fractures” found “in a very small percentage of cases” due to “hard foreign particles.”[s]. “The best part is that Microsoft has started a free replacement program for people with such cases, which means the company is blaming its own construction for the problem.
In subsequent research, these problems only appear in those devices that have a platinum construction and not in those that have Alcantara material. This clearly means that the aluminum body of Surface Laptop 3 is scratching the screen. We believe that this could also affect many people’s purchasing decisions when it comes to choosing between aluminum or fabric material. Since these issues are coming up for many, it’s better to buy the Alcantara Surface Laptop 3 instead of the aluminum ones to be on the safe side.
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