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Given the nature and design of smartphones, the touchscreen is one of the, if not the most important, parts of the phone, at least for users. When it goes wrong, the phone can become quite useless, turning into an expensive paperweight, especially if it is an expensive iPhone. Fortunately, Apple, from time to time, recognizes that it is not the fault of the user and launches a program to repair or replace malfunctioning screens at no additional cost, like this new program for a specific batch of iPhone 11 units.
There were a few complaints about the iPhone 11 screen after its launch last year, but some were less serious than others. Some reports last June about the screen taking on a green tint was likely a nuisance at worst, at least compared to one that actually affects the functionality of the screen. Turns out, some users have experienced the screen not responding to touch at all, making the full-screen phone pretty useless.
Apple has acknowledged that such a problem exists and that a faulty display module is the culprit. Of course, it also says that only a small percentage of iPhone 11 units exhibit this behavior. Since there wasn’t much fuss over such a critical flaw, we’ll take Apple’s word for it.
Not all iPhone 11 models are affected by these touch issues and Apple will only accept those manufactured between November 2019 and May 2020 in the repair program. Of course, users won’t know right away, so Apple included a little web-based utility to check if you’re eligible. If so, you will need to go through the usual authorized service channels.
IPhone 11 display module repair is free and those who already paid for repairs prior to this program can request a refund. That said, Apple notes that if the iPhone 11 has damage other than touch, the owner might have to pay for it before the display module is repaired.
