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On December 14, 2020, Google apps like YouTube, email and Docs suffered a service outage, according to the BBC. The impact was that users were unable to access most of Google’s services. According to Google, the outage was brief (at 45 minutes) and the reason was due to “an internal storage quota issue.” The last Google outage was in June 2019, due to a server issue. Behind the Google disruption is Ed Macnair, CEO of Censornet. Macnair begins by assessing the magnitude of the problem: “Google users will have had a shock on December 14, 2020 at 11:56 am (GMT), when Google services failed. This caused the entire suite of Google services to go offline. “The problem was that with Google services suspended,” so were the operations of many organizations. “As for how systems and services failed, Macnair notes:” Google Workspace is used by more than 6 million businesses, which gives us an idea of the magnitude of the outage. “This is a sign that while cloud systems offer many benefits, when they go offline, so do many business operations. In terms of how these risks can be expressed, Macnair explains: “In times of disruption, maintaining access to email, which is the most important communication channel, is essential.” And in terms of seeking to mitigate the risk presented, Macnair adds, “To reduce the risk of downtime, businesses must have backup solutions.” This includes third-party vendors that protect Gmail and can provide a service. io from emergency inbox.
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