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New Delhi, September 20 (IANS): As Alexa in Hindi celebrates its first anniversary in India, the company is hopeful that its knowledge graph will improve and it will be able to speak to millions of people in various regional languages in the near future.
Today, users in India make hundreds of thousands of requests a day to Alexa in Hindi and Hinglish.
“I cannot speculate on our future roadmap, but I can tell you that the Alexa service is getting smarter every day and we are working hard to continue increasing its knowledge graph,” said Puneesh Kumar, Alexa Country Leader, Amazon India . IANS.
“We also encourage more Indian customers to try the Cleo skill and help Alexa learn more Indian languages,” he added.
The language learning skill called Cleo helps clients respond to Alexa in Hindi, Tamil, Marathi, Kannada, Bengali, Telugu, Gujarati and other languages.
The more Indians use the Cleo skill, the more the company will improve Alexa’s speech recognition and natural language processing (NLP) to prepare its smart assistant on various Echo range devices, and also third-party ones, which they also speak in other languages.
Nowadays, users ask Alexa for diverse content in Hindi, such as chutkule, shayaris, kahaniya, Kabir ke dohe, Panchatantra stories, Bollywood dialogue, and more.
“Customers can switch between English and Hindi when talking to Alexa without changing the language setting from Hindi to English and back each time,” Kumar said.
The complexity and variety of questions in Hindi or Hinglish from customers is 50% greater than the variety of questions that customers ask Alexa in English.
This makes it extremely difficult for speech science teams to ensure that Alexa’s understanding of user requests is optimal.
“The Alexa Speech Science team has used the latest advancements in deep neural networks, multi-dialect training, and semi-supervised learning to reduce automatic speech recognition (ASR) errors by more than 40% since Hindi’s launch last year. past, “Kumar informed.
Alexa is now equipped with hundreds of new Hindi vocabulary words.
The Alexa Natural Language Understanding (NLU) team has been driving numerous initiatives to improve Alexa’s understanding of Hindi.
Such initiatives led to a 30% improvement in NLU accuracy, that is, understanding customer requests in Hindi or Hinglish and provision of required content.
“There may still be some requests that Alexa doesn’t understand correctly. Our teams are constantly working to make Alexa interactions more seamless,” Kumar said.
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