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Facebook says a “small number” of customers have been blocked from accessing their new Oculus Quest 2 headsets, following a series of reports that shoppers were unable to use the VR headsets because their Facebook accounts were suspended. . On twitter, urged users to contact Oculus if they had problems.
How UploadVR reported yesterday, users complained that they had been suspended for unclear reasons while trying to set up the Quest 2. A poster on the Oculus subreddit, for example, described being banned after creating a Facebook page for the first time and merging it. with an existing Oculus account. “I entered the Facebook website to block my profile, as I had no intention of using the social media site more than necessary, and within minutes after merging accounts and changing the profile settings, my account was banned without any reason given or because I can think “, said the user The edge in an email, making the Quest 2 a “new white paperweight.” Other people on the subreddit weighed in by blocking their own experiences.
We know that a small number of customers are having trouble using Quest 2 with their Facebook accounts. If you are one of the few having trouble setting up, we are ready and available to help. Just reach out and start a ticket: https://t.co/W0iGW16GqS
– Oculus Support (@OculusSupport) October 15, 2020
The Quest 2 is the first Oculus headset to require a Facebook login rather than a separate Oculus account login. Many existing customers used Oculus accounts on previous headsets, and the Quest setup requires merging them, a process that, for some users, has been far from seamless. Oculus promised in a statement UploadVR that this would not permanently compromise access to purchased games. “Someone may temporarily experience a problem accessing content if they have trouble logging into Quest 2 with their Facebook account, but they will be able to access their content once those login issues are resolved,” said a spokesperson.
New Oculus buyers who are already active Facebook users may see fewer problems as they are simply prompted to sign up through Facebook without the need to merge any accounts.
The potential crash was a known risk for Oculus Quest 2, which was announced in September and shipped yesterday. Facebook requires people to use their real names on its service and suspends accounts it believes are inauthentic. You can reset them if users submit images of driver’s licenses or other proof of identity, but the process can be slow, impersonal, and spot-on thanks to Facebook’s massive scale.
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