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The games company Capcom has found that the number of customers whose data may have been compromised after a recent cyberattack is much higher than previously thought.
The Osaka-based company was the victim of a ransomware attack in early November last year.
On November 16, Capcom announced that it had verified that the personal information of 9 people had been compromised in this attack. An additional 350,000 people were confirmed to be at risk of compromising their data, including 134,000 customers who used the video game support help desk in Japan; 14,000 Capcom Store members in North America; 4,000 members of the Esports website in North America; 40,000 shareholders; 153,000 former employees, their families and applicants; and 14,000 employees “and related parties” taken from HR.
In a third update to its ongoing investigation, issued on January 12, the company has now confirmed that the personal data of another 16,406 people had been exposed to cybercriminals. Among the exposed information are names, addresses, phone numbers, email addresses of business partners, employees and former employers, along with sales reports and game development documents.
Capcom added that the data of tens of thousands of additional people may have been exposed. The developer of Demonic resident stated that “the company has also verified that the maximum potential number of customers, business partners and other external parties, etc., whose personal information may have been compromised in the attack is approximately 390,000 people (an increase of approximately 40,000 people over to the previous report). “
None of the risk data was found to contain credit card information. Capcom said it does not keep such information internally as the company’s online transactions are handled by a third-party service provider.
Capcom added: “In addition, the areas that were affected by this attack are not related to the systems used when connecting to the Internet to play or purchase the company’s games online, which have continued to use an external third-party server or a external server.. “
The company offered its sincere apologies for any complications and concerns this latest update may bring to its potentially impacted customers, as well as its many stakeholders.
