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When you buy any of these versions on the PlayStation Store, you can choose which parts of Black Ops Cold War you want to download i.e Zombies, Multiplayer, Campaign. However, if you choose to download all, you will download the version of the game for both PS4 and PS5, and it seems that the PS4 version is default for some games on PS5.Activision Support You have responded to this issue and disclosed the steps necessary to ensure that you are playing the correct version;
- Highlight the game tile on the board.
- Scroll down and highlight “Play”
- Select the 3 points and open the menu
- Select “PS5 | Complete | Call of Duty: Black Ops Cold War “
- Launch and enjoy!
Eurogamer also points out that there are some cases of people deleting the PS4 version and causing a download queue error preventing the ability to download the PS5 version if it is not already installed. Reports mention that a factory reset will fix this, but hopefully a patch will be on the way shortly.