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- Apple will replace the batteries in the 2016 and 2017 MacBook Pro models that will not hold a charge.
- Apple said that only “a very small number of customers” are affected by this problem.
- This is not the first time the company has issued replacements for faulty batteries in its products.
- Visit the Insider Business section for more stories.
Apple will replace the batteries in the 2016 and 2017 MacBook Pro models that will not hold a charge.
Some customers have reported that their laptops have not been able to sustain a charge greater than 1%. Apple said that only “a very small number of customers” are affected by this problem.
These are the MacBook models eligible for battery replacement:
- MacBook Pro (13-inch, 2016, two Thunderbolt 3 ports)
- MacBook Pro (13-inch, 2017, two Thunderbolt 3 ports)
- MacBook Pro (13-inch, 2016, four Thunderbolt 3 ports)
- MacBook Pro (13-inch, 2017, four Thunderbolt 3 ports)
- MacBook Pro (15-inch, 2016)
- MacBook Pro (15-inch, 2017)
You can see your computer model by clicking on the Apple menu icon in the upper left corner of your screen and selecting “About this Mac.”
Apple said that “the battery status of these devices will also indicate Recommended Service. If the status indicates that your battery is Normal, your battery is not affected by this issue.”
Read more: Apple has reportedly dropped its most controversial feature in the next version of the MacBook Pro and shows that the company is finally listening to its customers.
If your MacBook Pro is affected, you can request a free replacement through Apple.
Apple is also asking 2016 and 2017 MacBook Pro computer owners to update their computers to macOS Big Sur 11.2.1 or install the macOS Catalina 10.15.7 update to prevent this issue from occurring on other computers from those two years.
This is not the first time the company has issued battery replacements in its products.
In 2017, Apple customers claimed that the performance of their iPhones slowed down after installing Apple software updates, and the data at the time suggested that replacing the battery could speed up performance. Customers said this led them to believe their phones should be replaced or given a new battery. While Apple admitted to slowing down older iPhone models, it said it was doing so to prevent devices from turning off, not to force customers to buy new phones. The company has denied any wrongdoing in the incident, dubbed a “battery door.”
Following a class action lawsuit filed by customers affected by the problem, Apple agreed to pay a settlement of $ 500 million, or about $ 25 for each affected iPhone.
