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Almost a year after the launch and first sale of Apple’s “truly wireless” headphones, the Airpods Pro, the company has come out and said that a “small percentage” of these devices may be experiencing sound problems. To address this issue, Apple offers free replacements for drives facing such issues.
Defective Airpods Pro can produce creaking or static sounds in noisy environments, with exercise, or while talking on the phone. Even active noise cancellation seems to be working poorly and a loss of bass or increased background noises, such as street sounds, has been noticed.
Apple says the affected units were manufactured before October 2020.
The replacement program is only restricted to users facing the aforementioned issues with their Airpods Pro. Users can contact an Apple Authorized Service Provider, schedule an appointment at an Apple retail store, or contact Apple Support. to take advantage of the replacement offer for your affected headphones. The company will examine the unit before confirming if it is eligible for the replacement offer.
Airpods are one of the company’s fastest-growing products, and Apple has put a lot of money on the devices. In fact, according to a report posted last month, The company is reportedly preparing smaller Airpods Pro, while also making the entry-level product look more like its premium counterpart in terms of design (with a shorter stem and replaceable ear tips).
The company reported steady growth in the wearable device market, reporting $ 7.9 billion in revenue (up from $ 6.5 billion last year) during the third quarter 2020 earnings call (or as Apple calls it, fourth quarter 2020).
