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“A small percentage of iPhone 11 units” suffer from touch problems, Apple says, and it is swapping out their displays for free as part of a new replacement program. In its announcement, the tech giant admits that iPhone 11 screens made between November 2019 and May 2020 may become unresponsive due to a problem with the display module. Apple did not elaborate on what exactly causes the screen to stop responding, but it is asking owners with affected screens to verify their phone’s serial number on the support page to find out if they are eligible for a free replacement.
Only iPhone 11 models manufactured within that period are part of the program. Other models, including the iPhone 11 Pro and iPhone 11 Pro Max, are not. As always, owners with affected devices can choose from three routes they can take. They can find an Apple Authorized Service Provider, make an appointment at an Apple retail store, or if they can’t leave their home, they can contact Apple Technical Support and arrange mail-in service through the repair center. from Apple. Those who had already repaired and paid for their screens could also get a refund, although they would have to speak to support to begin the process.
