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If your iPhone 11 doesn’t respond to taps, you might be eligible for a free fix from Apple. The company has launched a replacement program for iPhone 11 screens that stop responding to taps “due to a problem with the display module.” Apple says that “a small percentage of iPhone 11 screens” are affected.
The devices affected by the problem were manufactured between November 2019 and May 2020, Apple said, which means that not all phones are affected. If you are seeing the problem on your iPhone 11, you can check if your phone is eligible for the program by entering its serial number in a box on Apple’s website for the replacement program.
If your phone is eligible for replacement, you can find one of Apple’s authorized service providers to help you, make an appointment at an Apple retail store, or contact Apple support to schedule an email. years from the day you purchased it, so if the problem arises at any point during that two-year period, you are still eligible for a free replacement.
